Servicenow Business Process Consultant

3 days ago

Singapore Cognizant Full time

**Job Summary**

**Core Responsibilities**
- Business Process Analysis: Conduct thorough analyses of existing business processes, identify areas for improvement, and provide recommendations to streamline operations using the ServiceNow platform.
- Solution Design: Design and develop ServiceNow solutions that align with business objectives and requirements, ensuring optimal performance and scalability.
- Implementation: Lead the implementation of ServiceNow projects, including configuration, customization, integration, and testing, to ensure successful deployment.
- Stakeholder Collaboration: Work closely with various stakeholders, including business leaders, IT teams, and end-users, to gather requirements, provide updates, and ensure alignment with project goals.
- Training and Support: Develop and deliver training programs to educate end-users on ServiceNow functionalities and provide ongoing support to address any issues or concerns.
- Continuous Improvement: Stay up-to-date with the latest ServiceNow features and industry trends, and proactively identify opportunities to enhance the platform and improve business processes.

**Required Qualifications**:

- Experience: Minimum of 3-5 years of experience working with the ServiceNow platform, including implementation, configuration, and customization.
- Technical Skills: Proficiency in ServiceNow modules such as ITSM, ITOM, HRSD, CSM, FSM and others is highly desirable. Experience with scripting languages (JavaScript, GlideScript), and integration tools (REST, SOAP) is a plus.
- Analytical Skills: Strong analytical and problem-solving abilities, with a keen eye for detail and a proactive approach to identifying and addressing issues.
- Certification: ServiceNow Certified System Administrator (CSA) or other relevant certifications are preferred.
- Team Player: Ability to work effectively in a collaborative team environment, with a strong sense of ownership and accountability.

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