Desktop Support Engineer L2
2 weeks ago
**Workday/time: 2 shifts**
a. Mon to Fri: 8:30 am to 4:30 pm / Sat: 9:00 am to 1:00 pm.
b. Mon to Fri: 9:00 am to 6:00 pm.
**Work Experience**
- 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
- Knowledge of ITIL processes and practices.
- Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Ability to work independently as well as in a team environment.
- Flexibility to work outside of normal business hours, if required.
**Education Requirement**
- Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) are a plus.
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: $2,700.00 - $3,200.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Desktop Support: 3 years (required)
Work Location: In person
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