Product Business Owner

**Job Description**:

- Life at Grab
- At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
- Get to know the team
- How can we entice consumers to rely on Grab for their daily grocery needs on demand?
- What are consumers looking for and how should we think about delivering the best shopping experience for our users?
- Which product feature should we build next to capture the next phase of consumer growth?
- The Regional Retail team is on a mission to set up GrabMart as a retail venture, operating our own dark stores and setting up the complete supply chain for these. The team takes on a set of diverse and challenging questions in the supply chain, consumer experience, store ops management, data architecture management and more. We focus on growing Grab’s retail business in a sustainable manner. The Product Business Owners equips the teams with the most important product and tech tools for their daily operations.
- The team is based in Singapore and works with tech teams and operations teams across 6 markets in Southeast Asia.
- Get to know the role
- Providing strategic direction to the Retail product roadmap across various cross-functional teams, being able to clearly communicate the regional business priorities and influence product prioritization
- Keeping track and consolidating requests from country teams on all retail related product features so as to provide visibility on timeline to leadership and country teams
- Working closely with product teams to provide business inputs on retail specific product features so as to shape the direction of our tech roadmap
- Making yourself the regional expert on a set of product features and how they interact with the wider ecosystem. You will be providing guidance on best practice to country teams and making actionable recommendations to balance the tradeoffs.
- Supporting our local teams in launching new features in the market and optimizing existing features through experimentation
- Collaborating with cross-functional teams, from product to analytics and business teams, to ideate, build & constantly improve retail products to drive sustainable growth.
- The Day-to-Day Activities
- The day to day will see you working on varied tasks and projects, a selection of projects could include:
Working with product managers and product analysts to impact-size and prioritise product feature lists for our next development sprints (by defining success metrics, guardrails and product scope).-
- Constantly being in touch with countries and business teams to ensure all critical requirements are converted into products-
- Writing playbooks on product usage, to be used by operations and country teams-
- Collecting & synthesizing pain points and requests for product improvements from business teams.-
- Planning standard operational processes/procedures for multiple business teams to follow when adopting new product features.- The Must-Haves- At least 3 years of relevant work experience (for example in retail tech, ecommerce or a strategy/operations role in a tech company)-
- Experience in go-to-market planning for products, working with a diverse set of stakeholders.-
- Ability to work both strategically as well as in an executional capacity.-
- Strong presentation skills - Ability to distill insights & articulate an actionable point of view to non-expert audiences; Comfortable presenting to senior stakeholders; Good command of storytelling and presentation techniques (e.g. slide making, data visualisation).-
- Problem solving & can do attitude - Willing to learn quickly and understand the root cause of problems; able to work with a multidisciplinary team to propose creative solutions.-
- Ability to use data for developing suitable solutions for various business problems- The Nice-to-Haves- Prior experience in supply chain management or ecommerce-
- Prior experience in product management-
- Prior experience in an operations role in a ‘direct to consumer’, online business or startup.-
- Working understanding of SQL, R, Python or other statistical tools.- Our Commitment
- We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
- About Grab
- Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery deliv