Senior Technical Support

2 weeks ago

Kallang, Singapore TACHUB SYSTEMS (ASIA) SDN BHD Full time

**IMMEDIATE VACANCY**

Position: Senior Technical Support

Location: Kallang Pudding Road (Singapore)

Duration: Permanent

Industry: IT Industry

**Key Responsibilities**
- **Mentor and coach Technical Support Team** to provide customers with exceptional support; including prioritizing assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues
- Provide **on-site and remote technical support** (Level 2 and Level 3) to end-users, including installations, configurations, and troubleshooting hardware & software, OS (Linux/Windows/ Mac) and network issues.
- Oversee daily team operations, ensuring efficiency and the successful execution of tasks
- Ensure that customers experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support
- Assist with escalations and incidents, along with the Support Manager, effectively as appropriate, liaising confidently with customers to clarify details and enable accurate problem definition
- Advising clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance.
- Ensure the quality of Support meets our high Customer Service standards by delivering against and exceeding team performance, SLA’s and other KPI’s
- Proactively creates suggestions on improvements and processes for the team and improve the customer experience, and act as voice of the customer
- **Occasionally required to work after regular hours** and or specific overtime, in line with the global business needs.

**Skills and Experiences**:

- Experience at least **minimum 2 years or more in IT related fields**.
- **Ability to work efficiently in fast-paced, high-volume, multi-tasking environments** while remaining calm and poised under pressure.
- **Experience providing High Level support** for Network and System and Server Administration Platform includes but not limited to; assisting Level 1 support, when needed and ability to diagnose and resolve basic and complex technical issues.
- **Strong understanding of IT**related duties and business role.
- Ability to grasp new contexts, think beyond traditional solutions and challenge.
- Priority will be given to those able to **start immediately and locals**.

Official working hours: 9:00 AM to 6:00 PM **(may require overtime, if needed)**

**Job Types**: Full-time, Permanent

Pay: $4,500.00 - $6,000.00 per month

**Benefits**:

- Parental leave
- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

Work Location: In person

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