Technical Consultant

1 week ago

Singapore NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leading software
- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Position Summary

In this exciting new position, you will be responsible for working closely with our client to resolve technical issues and provide configuration support.

**Responsibilities**:

- Manage NCR Retail solution configuration.
- Provide assistance to client with technical issues and third level support.
- Assists with classification and prioritization of incidents.
- Maintain test environments.
- Conducting requirements analysis, technical investigation and troubleshooting.
- Verifying project issues and fixes.
- Work with internal and external teams to successfully deploy the solution.
- Provide regular progress updates and reports to the team and/ or client.
- Act as a technical liaison for the client.

Qualifications and Experience required:

- 7+ years of experience in an IT-related field (preferably in any of the following: technical consultancy, system administration, user support or similar fields.)
- Experience in solving technical problems, and follow-through actions including documenting and sharing solutions.
- Experience working with Scripting Languages.
- Experience working with Databases (Oracle or Microsoft SQL).
- Knowledge of MS Products.
- Experience working with Change Management Processes (ITIL) and Incident Management Systems (Jira, TFS).
- Excellent, well-developed interpersonal, client-facing skills.
- Excellent communication skills, both verbal and written.
- Ability to work towards deadlines and under pressure.
- Comfortable working collaboratively with on-site and off-site teams.
- Enthusiastic and Hungry to learn. Willing to take on new challenges and resolve them methodically.
- Flexibility to work in different worktimes.

Preferred Qualifications:

- Experience working in an agile project environment.
- Experience working in retail and/or professional services.
- Retail POS products knowledge is beneficial.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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