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Operations Coordinator

2 weeks ago

Singapore KILLEM PEST PTE LTD Full time

Key Responsibilities:

- Coordinate and maintain open communication with all field technicians.
- Assist to manage and update field technician data, covering attendance, leave, working hours, overtime, and vehicles.
- Participate in new client handovers and onboarding processes from the Sales Team.
- Assist to ensure the timely scheduling of all new contracts and ad hoc jobs.
- Assist to oversee the scheduling and completion of all jobs due in a given month.
- Communicate effectively with field technicians to adjust schedules, optimize time spent on jobs, and enhance productivity.
- Maintain records of revenue generated by each field technician and/or team.
- Assist to identify and implement ways to make schedules and routes more efficient.
- Collaborate with the Operations Executive to address any field technician complaints or issues related to schedules or routing.
- Provide support to the Operations Executive in Fleet Management and Logistics-related matters.

**Requirements**:

- Proficient in Office 365 (Word, Excel, PowerPoint, SharePoint) and experienced in using CRM Systems, such as Salesforce.
- Meticulous and detail-oriented with a strong focus on accuracy.
- Fluent in spoken and written English.
- Ability to work collaboratively as a team player with mínimal supervision.
- Minimum of 2 years of relevant work experience in operations (supervising drivers, technicians, etc.).
- Diploma in business, logistics, or a relevant field.
- Knowledge of pest control and/or facility management is advantageous.