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Senior / Principal Tax Auditor (Etrs) [goods &
2 weeks ago
**What the role is**
The result? Your mark of insight on tax services which are transformational
**What you will be working on**
- Manage the end-to-end administration of the electronic Tourist Refund Scheme (eTRS) system, comprising system issues, operation work and compliance efforts.
- Collaborate with internal (cross branch and cross division) and external stakeholders (e.g. eTRS vendors; external agencies such as Singapore Customs and Immigration & Checkpoints Authority) to drive new initiatives.
- Adopt the use of innovative solutions and execution of such projects to enhance and redefine tourists’ tax experience.
An officer in this role would be expected to handle one or more of the following areas of work as part of day-to-day responsibilities or as assignments:
System and Operations
- Re-imagine the delivery of services / operations and identify opportunities and improvements for eTRS through understanding of the eTRS ecosystem, processes and inter-dependencies between processes and external stakeholders’ eTRS systems
- Identify opportunities and experiment with new technologies and tools that can be adopted to improve the delivery of services / operations in the end-to-end administration of the eTRS
- Evaluate potential use-cases and implications of the new technologies available to support eTRS operations and compliance work
- Evaluate best proposals/plans and implement the adoption of digital solutions based on existing state of business and infrastructure using agile approach
- Drive effective change to ensure the adoption of digital solutions with eTRS stakeholders
- Track success measurements of eTRS initiatives (including effectiveness, successful deployment and adoption rates)
- Perform and support testing activities
- Collaborate with other Branches / Divisions / external stakeholders to achieve strong coordination and integration of technology and processes for the eTRS system
Compliance Work
- Conduct issued-based compliance programmes/audits to detect and recover wrongful GST refunds given out (e.g. to ineligible persons or eTRS transactions issued by non GST-registered retailers, etc)
- Conduct backend review of transactions referred, by Singapore Customs or Immigration & Checkpoints Authority, to establish if there was any non-compliance and carry out the appropriate follow up actions
- Handle referral cases for follow up actions on GST refund claims from tourists
**What we are looking for**
- Bachelor’s degree in any discipline, but Information Technology, Computer Science, Engineering related fields are preferred
- Experience in the implementation IT-centric projects or digital solutions
- Strong communication and networking skills
- Must be comfortable working in agile manner, knowledge in UX Design is an advantage
- Resourceful, able to work independently in a team environment and track and monitor success measures
- Strong stakeholder management to secure buy-in from relevant stakeholders
- Able to work in cross-functional, cross-agency, external stakeholder teams, to co-develop new solutions that deliver seamless digital tourist refund experiences
- Ability to question, probe and analyse
