
Tours & Operations Executive
1 week ago
Michi & Co. strives to provide a uniquely curated experience for our customer travelling around Japan. We listen to customers’ needs and create a personalised and seamless itinerary to fulfil customers’ travel aspirations. We are currently looking for a highly motivated and passionate individual to join our team as Tours & Operations Executive.
**Responsibilities**
- Respond timely to customer inquiries
- Acquire adequate product knowledge and give accurate advice to customers
- Assist Sales Manager in curating travel itineraries according to customer’s requirements, provide accurate quotation, and convert them to sales
- Organize end-to-end travel arrangement from pre-trip consultancy, sourcing, booking, preparation to on-trip support and post-trip advocacy
- Coordinate with third party land operators, service providers and agents for land arrangements and travel packages
- Work closely with Product Development team in developing travel products and participate in relevant meetings
- Participate in company projects and ad hoc duties as assigned
**Requirements**:
- Minimum diploma holder
- One to two year's experience working in travel agency dealing with tour operations, sales and marketing
- Adequate knowledge in Japan travel and Japanese geography is a plus
- Able to work both independently and as part of a team
- Good communication skills in English (written & verbal) and Mandarin (verbal), demonstrated in a client facing environment
- Customer-oriented and enthusiastic with a strong passion for sales
- Diligent and well-organised
- Comfortable in a cross-cultural environment with a positive attitude
Remuneration package commensurate with qualifications and experiences.
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