Beauty Advisor

1 week ago

Singapore COTY OPERATIONS ASIA PACIFIC PTE. LTD. Full time

**THE ROLE**

Reporting to Boutique Manager, we are looking for a **Beauty Advisor**to offer luxury personalized services to our clients. You will be working in a Studio Spa located at Raffles Hotel.
- You are the ambassador of Orveda.
- You elevate Orveda through the retail evolution & client experience elevation.
- You transmit Orveda’s DNA, uniqueness, and know-how to clients.
- You ensure the development of boutique's sales while guaranteeing the excellence of client experience.

**YOUR MAIN FOCUS**

**Brand image**
- Always ensure an elevated brand image: signature grooming standard, visual merchandising (POS & animations), services & client experience.
- Guarantor of brand expertise, corporate values with the ability to transmit by a perfect storytelling.
- Embody the values of the brand and encourage and develop “one-team” spirit with hospitality and generosity.
- Take ownership of the POS / the boutique, embody retail identity guidelines and ensure the perfect image of the POS / the boutique in terms of visual merchandising execution & maintenance and general harmony of the POS.
- Demonstrate attention to detail and respect pos daily procedures: cash desk, stock, testers etc.

**Retail expertise**
- Appropriate brand’s retail commitment, practice signature selling ceremony and “client-centric” approach in a pragmatic & authentic way.
- Ensure the achievement and monitoring of the sales objectives both individually and collectively.
- Willing to go beyond the target and pos growth by cross-selling and upselling actions.
- Attend & participate actively in all class/virtual trainings across all axis and soft skills.
- Ensure a proactive communication with store manager regarding POS daily activities.

**Client experience**
- Actively put the client experience at the heart of all actions by giving clients a unique experience by creating a sincere bond: warm welcome & proactive connection, by embodying the signature brand attitude.
- Develop a regular clientele and develop local and international clientele by using the CRM tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
- Cultivate solid clienteling mindset & action, optimize daily CRM practice with new clients recruitment and client loyalty retaining as the top priority.

**YOU ARE A COTY FIT**
- Minimum 4 years of successful track record in the luxury retail industry.
- Past luxury or perfume & cosmetics or travel retail experience is a plus.
- Innate sense of client experience and taste for challenges and sales.
- Excellent communication, client engagement, interpersonal and storytelling skills.
- Proactivity, curiosity, open-mindedness, dynamism & agility, are key strengths to achieve excellence in the role.
- Solid knowledge of the state of Retail in the Luxury & beauty world, as well as client experience is a plus.

**ABOUT COTY**

Join us in making over the world of beauty

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