Loan Operations

**JOB DESCRIPTION**
Welcome to JPMorgan Chase. Are you dedicated and passionate with strong risk and control mindset in providing excellent client experience and exceptional services? you are part of this team.

As a Loan Operations Associate within APAC Wholesale Lending Services Middle Office, you will support middle office functions including but not limited to processing of all loan related activities such as drawdowns, rollover, re-pricing, repayment, interest and fee payments in the Bank’s primary loan booking system (Loan IQ).

**Job responsibilities**
- Review credit agreements and opine on feasibility of operational clauses, administer cash flow settlements, perform cash breaks reconciliation and exception monitoring
- Handle and follow up on day to day inquiries and issue resolution, monitoring / tracking / reporting of all escalated issues using appropriate workflow tools
- Facilitate and maintain a robust control standard by ensuring SOPs are adhered and updated
- Create and understand key metrics reporting, updating the MIS/KPI on a regular basis
- Keep track of the open items and taking appropriate action before the deadlines
- Work on non-BAU projects and initiatives designed to streamline process and strengthen the team’s control environment to ensure increase efficiency

**Required qualifications, capabilities, and skills**
- Minimum of 3 years relevant work experience in Loan Operations
- Bachelor’s Degree in Finance, Economics or other related disciplines
- Ability to identify problems and propose solutions. Exhibit initiative to raise issues to appropriate/relevant parties when needed and has the ability to communicate effectively to multiple levels of management, both written and verbal
- Proactive/self-starter with the ability to deliver value-added support to business partners in a dependable, timely and accurate manner
- Demonstrates flexibility and willingness to accept new assignments and challenges in a rapidly changing environment
- Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities
- With good work ethic, a team player and able to collaborate with other teams to achieve a common goal.
- Strong PC skills in Microsoft Suite (e.g. Word, Excel, PowerPoint, Visio). Ability to use web-based technology effectively

**Preferred qualifications, capabilities, and skills**
- Knowledge of Loan IQ will be an advantage.
- Facility documentation knowledge is an advantage

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.