Avp, Product Lead

Liquid Group is a FinTech payments institution licensed in Singapore, specialising in cross border payment services for consumers and corporates based across Asia. Liquid empowers and connects businesses and individuals to make transactions in a smart, secure and cost-effective way, anywhere in the world.

We operate a regional payment network, XNAP Network, an open API based QR payment acceptance network that enables the cross-border acceptance of bank and non-bank QR payment apps across multiple markets in the region; LiquidNow, a platform that provides corporate payment services and business accounts to local businesses, non-Singapore resident corporates and B2B marketplaces for international fund movements and business payments requirements; and LiquidPay, the go-to e-wallet for global money remittance services and QR payments with the markets’ best offered exchange rates for e-wallet operators, banks, and merchants.

We work in a collaborative and adaptive way, exploring innovative ideas and solving challenging problems to develop our products. Together, we ensure efficiency, security, and convenience for our partners and customers.

**Website**:
**Responsibilities**
- Involve in the implementation of strategic plans for new program requirements, new market initiatives, design solutions and develop operational requirements for the B2B segments and Digital Payments Acceptance Innovation (Real-Time Payments (RTP), FX management, Alternative Payments Methods (APMs) and Card Schemes card acceptance)
- Maintain relationships and lead negotiations with PSPs, acquirers, schemes, banks and APMs
- Define and maintain team’s roadmap, payment acceptance strategies and features to heighten the adoption rate of our clients and ensure the successful launch of these products
- Continuously focused on improving penetration rate of micro, mid-sized and large-scale enterprises for LiquidNow solutions
- Be the team’s representative in communication with cross-functional teams on product features implementation and enhancements, to ensure the successful deployment and development of the solution offering
- Develop information sales-toolkit for Sales Team, to be used as a reference guide and product-knowledge to extend the above solutions to their clients, on top of their current product/solutions offering in their presentation deck
- ** **Provide after-sales relationship support for clients who adopt the new solutions related to B2B and Digital Payments Acceptance roll-out
- Engage in business development initiatives and identify opportunities that best utilize Liquid’s infrastructure to meet clients’ requirements
- Write product specifications, Best Practices guidelines and Standard Operating procedures (SOPs) across multi-functional teams, partners and clients to support product development, rollout, and post-sales
- Implement changes to any of the existing processes, and morph the new solutions into the current service scope, to improve efficiency for the team as well as for the client
- Provide implementation support for new initiatives, projects assigned and new client setups (including settlement flows, report formats, merchant acquiring processes etc.)
- Constantly look into enhancing service levels of business support through Process Re-engineering evaluation/ exercise/ analysis in order to drive efficiency, cost and time savings.

**Requirements**:

- Bachelor’s Degree or a related discipline
- 10 - 15 years relevant experience in Payments Industry with Merchant Acquiring and/or Business/Corporate Banking sales experience preferable
- Work experience in financial services is an advantage
- Excellent relationship management skills with experience of working directly with clients and external partners
- Technical knowledge of payments solutions and infrastructure will be an advantage
- Deep knowledge of Card Schemes Operating requirements and Real-Time Payment
- Relevant technical skills and Industry Payments regulations and functionalities
- Fluency in English with strong business writing skills, good communication, presentation and analytical skills
- Good interpersonal skills with the ability to sustain effective relations internally and externally at all levels of a large organization
- Passion for enhancing product features and customer experiences
- Proven ability to manage multiple projects
- Highly driven, meticulous, self-motivated and values-driven.

**Job Features**:
**Job Category**:
Commercial