Specialist / Senior Specialist, Ancillary Products

3 days ago

Singapore Scoot Tigerair Pte Ltd Full time

Entry Level: 0 - 2 years

**Summary**

We are on the lookout for an experienced Product Specialist who will be part of the Ancillary Products team to support the team's ancillary products with the common objective of growing ancillary revenue. The Product Manager would work closely with both internal stakeholders (i.e. Customer Care, Digital Experience, IT) and strategic partners to optimize and improve the revenue and take-up rate of ancillary products under his/her charge. He/She would also be responsible for the pricing of these ancillary products, and actively contribute towards the analysis and reporting of product performance.

**Responsibilities**
- Work closely with both internal stakeholders and external partners to grow the revenue and take-up rate of the ancillary products under portfolio
- Conduct periodic benchmarking studies and competitor analysis to ensure relevance of product in terms of proposition and pricing.
- Generate insights from regular deep analysis on product performance trends
- Identify opportunities, gaps and customer pain points through customer engagement and feedback loops
- Define and execute revenue optimization plans for ancillary products and revenue initiatives

**Requirements**:

- Degree, preferably with a business or numerical discipline
- Preferably 2-4 years of experience in revenue management, ancillary revenue sales or airline commercial experience

Group Problem Solving; Sales and Operations Planning (S&OP); Competitor Analysis; Minitab; Kaizen (Continuous Improvement); Artificial Intelligence (AI); Vendor Management; Revenue Management; Business Process Re-Engineering (BPR); Critical Thinking; Data Storytelling; Documentations; Cluster Analysis; Market Segmentation; Stakeholder Management; Scrum (Agile); Communication; Procurement Procedures; Qlik Sense; Service Innovation; Product Innovation; Standard Operating Procedures (SOPs); Google Analytics; Continuous Improvement (CI); Robotic Process Automation (RPA); Problem Framing; Business Innovation; Sales Channels / Distribution Channels; Ecosystem Management; GIS Modeling; Price Management; Machine Learning; Aviation Economics; Project Management; Contract Management; IBM SPSS Statistics; Tableau (Software); Microsoft Excel; Change Management; Negotiation; Conflict Management; Power Query; JIRA Tool; Demand Forecasting; Emerging Technologies; Pricing Strategies; R Statistics

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