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Senior Analyst Employee Technology Support
2 weeks ago
**Your background**
- Excellent written and verbal communication skills
- Customer Centric/Service mindset, detailed oriented, self-motivated, positive attitude, and able to work under pressure
- Familiar with tools such as Splunk, Tableau, Python and SharePoint
- In-depth Knowledge of desktop operating systems and infrastructure required to support users and colleagues
- Experience with technologies: Windows 7/10, Mac OS X, Microsoft Office 2013, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), and ticketing systems.
- Experience: 3-5 years desired in information technology
- Superior Customer Service skills 3-5 years’ experience preferred
- Working shift hours 6.30am to 3.30am or 7.30am to 4pm
**What you will do**
Responsible for assisting Global Service Desk agents with long and completed clients calls to ensure we achieved high First Call Resolution and client satisfaction.
Responsible to handle AMRS overnight incident tickets, resolve quarantine devices and continue with global device build process and software installation
Responsible to conduct deep dive on global incidents and using tools such as Splunk to proactively identify incidents eliminating the needs to contact support team. Serves as a fully seasoned technical resource, provides technical knowledge and capabilities as a member of a team or as an individual contributor.
The analyst is responsible for efficient technology solutions while providing an exceptional customer service experience will be committed and keen to build long term career goals with BAML as we encourage internal movements and growth for high performing employees.
**About Bank of America**
Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.
**Connecting Asia Pacific to the world**
Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.
**Job Band**:
H6
**Shift**:
**Hours Per Week**:
40
**Weekly Schedule**:
**Referral Bonus Amount**:
0
