Technical Support Specialist

1 week ago

Singapore Persolkelly Full time

At least 2 - 4 years of experience in support and troubleshooting Windows and Mac OS including mobile devices (iOS and Android mobile operating systems)
- **Braddell and Singapore Expo location.**:

- Ensure the high level of customer service in a collaborative environment with a keen focus on helping people resolve issues and problem as the first point of contact at the IT Services (i.e. Helpdesk).
- Troubleshoot or escalate issues and requests in a timely manner while communication clearly and proactively throughout the customer’s experience until resolved.
- Install, modify and update drivers, operating system and computer software.
- Ensure proper recording, documentation and closure of incident tickets and service requests while gaining the knowledge and experience on IT Services procedures, products and services.
- Management of tickets, end-to-end, using cloud based IT Service Management Software.
- Maintain an inventory list of computer systems, software, and peripherals using
- Asset Management tool and Excel.
- Provide technical leadership and mentoring for a team of 2-3 people within a technical support environment.
- Observe and comply with Constellar’s policies and procedures in compliance with organization aims and objectives.
- Support Events for IT related request such as provision of IT devices, printing, network and WIFI.

**Required experience/Skills**
- Diploma/Degree in Computer Science or Information Technology or Engineering
- Proven relationship skills that carry across the technical spectrum and multiple regional locations
- At least 2 - 4 years of experience in support and troubleshooting Windows and Mac OS including mobile devices (iOS and Android mobile operating systems)
- At least 3 years of experience with setup and configuration of end-user desktop and laptop computer hardware, software, phones and peripherals (photocopiers, printers, and LED signages)
- Able to work proficiently with mínimal daily guidance and bring mature seasoned skills.
- May required to work after office hours or weekend due to event support and project implementation.
- Excellent problem-solving and interpersonal skills

**Job Code: JYK**

EA License No.: 01C4394

EA Registration No. R1873450

560243

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