Customer Service Officer

2 weeks ago

Singapore BOND PROPERTIES PTE LTD Full time

**CUSTOMER SERVICE OFFICER**

Reports to Team Leader/ Property Manager / Assistant Property Manager;
His / Her principal duties include but not limited to:
Ensure The Company’s procedures are complied and adhered to;

Conduct pre-handover inspections of the units and follow up inspections on the rectification carried out by the main contractor;

Carry out preparation and packing of handover kits;

Conduct handing over of the units to the purchasers by completing handover documentation and inventory of appliances in the units;

Defects management of internal unit defects includes but not limited to liaising with Purchasers for access, co-ordination with main contractor and Purchasers for inspections and rectification work and signing off of internal unit defects submitted by the purchasers (during Defects Liability Period & Post Defects Liability Period);

Provide good follow up service to the purchasers, their representatives and their occupants;

Ensure that all defects rectification works are carried out properly and within the defined time frame;

Attain good working relationship with:
Client - to submit reports and updates and highlight critical issues

from purchasers,

Contractors - ensure defects are rectified properly and within the time frame,

Consultants - consult on design intent and acceptable standards;

Ensure that complaints on defects are answered and rectified or addressed in accordance to the contractual requirements within the shortest possible time;

Update and maintain the Defects Status (& Keys) Monitoring system or Designated Software System for Defects Management;

Any other duties as and when assigned by The Company.

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