Associate Director, Media Research and Client

The Global Nielsen Media Client Service & Sales team provides modern and effective services that meet client needs quicker, while giving Nielsen more control over how we service our clients. We will create capacity to elevate the work we do with clients to focus on market impact and business growth. We are at the forefront of customer experience and become an agent of change as we embrace automation to navigate the complex needs of our industry and continue to be the industry leader

**ABOUT THE ROLE**

The Associate Director (AD) will work with dynamic teams of mid-level researchers (comprising of Managers and Executives) to manage and execute market research studies for our local and global clients. The individual will report to the Country Manager of the Nielsen Media business in the Singapore office. The individual will have ownership and strong management of client delivery and relationships.

**RESPONSIBILITIES**:

- Leverage expertise to manage and grow both existing and new client accounts to ensure we deliver the highest quality of research to our clients.
- Insights Delivery: Review and finalized draft designs (i.e. questionnaires, analytic plans, reports, presentations) prepared by team members.
- Translate data to insights, create compelling stories and powerful synthesis of findings to drive high impact business decisions through insightful and actionable recommendations.
- Actively drive issue-based analyses, build effective analytical presentations and consultative storytelling to clients and presenting to the clients including C-suite management in a straight-forward way.
- Client Management: Provide ideas and thoughtful insights into new ideas and initiatives for clients, showing competency, mastery and consultative influential skill.
- Develop and maintain open-channel communication with top-level clients to create and foster business opportunities.
- Lead and promote strategic conversations and meetings with clients, which result in traceable business opportunities
- Further foster strategic clients’ relationship with aim to provide impactful solution to clients’ business issues.
- Team Management: Inspiring the team and building good team culture with active engagement in driving team spirit.
- Establish an open culture in which team members are challenged but treated with respect and rewarded as appropriate.
- Good team resource management leading to on time delivery & meeting quality expectations.
- Business Focus: Be accountable for the team and financial KPIs (revenue and margin commitment).
- Drives and grows Nielsen business in revenue and margin (for repeat clients).
- Fluency in financial processes, compliance with Nielsen financial strategy and KPIs.
- Drive company initiatives and reinforce key messages.
- Be current with latest developments in market research and constantly suggest refinements to current processes and approaches.

**QUALIFICATIONS & SKILLS**:

- Bachelor’s degree in Business, Marketing, Social Sciences or related fields.
- Minimum 8 of market research experience, preferably agency side.
- Experience in Quantitative Media Studies with strong market research technical skills, well-versed and hands-on experience across research solutions.
- Experience managing people/team.
- Experience in managing high volume of complex quantitative research studies.
- Experience analyzing a broad array of data types (e.g. qualitative research, media currencies).
- Proven track record to positively impact client outcomes and ability to influence clients.
- Excellent verbal and written communication skills including presenting to C-Suite clients.
- Intellectually curious, critical thinkers and impact driven.
- Can-do attitude, with a reputation for providing clarity and creating positive energy.
- Highly collaborative, open to novel ideas and can build strong relationships with external clients and internal business partners.

**ABOUT NIELSEN**

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data

about what people watch and listen to. To discover what’s true, we measure across all channels and

platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers

are armed with the truth, they have a deeper understanding of their audiences and can accelerate

growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your

thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around

maximizing a new technology or you see a gap in the market, we are here to listen and take action.

Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy

working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a

team that motivates you to do your best work.

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