Associate Cloud Systems Engineer

**Associate Cloud Systems Engineer**

As part of our continued expansion, we are on the lookout for a Cloud Systems Engineer 1 to join our Cloud team.

Based in Singapore the successful individual will join the Global team currently spread across Europe & North America in the implementation and support of Cloud Services for external customers.

*
The Role*

*
Purpose*:

- Performs as a member of the Cloud Team to support the installation, optimization, integration, troubleshooting, recovery, modification, and upgrading of IT systems and components to provide services that enable the systems to be highly available.
- Has intimate knowledge of process, tools and mechanisms for distributing new or upgraded software, as they become available.
- Should be able to work with other senior staff to deploy and maintain the production environments.
- Performs technical problem resolution and support with mínimal guidance to completion.
- Stays abreast of current technologies and makes recommendations based on knowledge and research.

**Technical Outputs**:

- Basic administration of hardware platforms (Blade, Server, Data centre)
- Technical documentation and KB upkeep
- 1st line support of customers
- Record time in support desk
- Maintaining standard operating procedures
- Hot-seat Support
- Capacity Reporting and maintenance
- Driving Operational efficiency
- Creating internal project to improve process or operations
- Work on projects with a team
- Ensuring Time Recorded for all work
- Working self-paced internal projects
- Delivering to work allocated by project team
- Scripting and automation
- After hours support
- Self-Study and training
- Completion of a certification per year and multiple courses
- Support MS environments
- Backup and data life-cycle reporting
- Patching & compliance maintenance

**Behavioural Outputs**:
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Adaptably Resilien*t:

- Adapts to change, is open to new ideas and willing to take on new responsibilities.
- Able to handle pressure and can effectively adjusts plans to meet changing needs/ demands.
- Changes their interpersonal style and approach based on the circumstance.
- Adapts behaviour to maintain cooperative relationships with others.
- Thinks through implications of changes.
- Makes an effort to treat people in a way that makes them feel comfortable and respected.
- Accepts changes to tasks, plans and procedures.
- Appropriately adjusts behaviour and activities to changing conditions.
- Maintains a positive attitude in the face of change.

**Collaborative Relationships**:

- Is an honest and dependable team player who contributes to group collaboration and consensual decision making.
- Builds and maintains good working relationships with others, while displaying empathy and respect for others.
- Actively participates in team meetings and activities.
- Encourages and facilitates team cooperation and participation.
- Shows enthusiasm towards being a member of the group.
- Supports team decisions.
- Honours team commitments and deadlines.

**Training and Certification**:

- A+
- MCIPT, AWS or Azure Cert - Advantageous
- Hardware vendor Cert - Advantageous
- Virtualization Cert - Advantageous
- Backup Cert -Advantageous

**Skills and Experience**:

- 1-2 years leveraging AWS/ Azure or GCP platform services in a hands-on capacity
- 2-3 years Hardware support
- 2-3 years Virtualization support
- 2-3 years MS or Linux support
- Basic scripting ( Ansible, PowerShell, bash or Terraform )

**Our Company**

We’re an independent, international business on a mission to discover and deliver innovative technologies to enhance our market-leading connectivity, data center, cloud and cybersecurity solutions.

Our USP is having a world-class global network and reputation to match. Our agility continues to be the key to our success in being a big player in the technology sector, supported by our bespoke, personalized and exceptional customer service. We constantly achieve ambitious goals by delivering cutting-edge solutions that give us, and our clients, a competitive lead. Right now, we have data centers and points of presence in more than 60 locations across the globe, with additional locations being added monthly.

Established over 20 years ago by visionary entrepreneurs with a passion for boutique customer service, these values continue to drive Continent 8 today. We have a solid foundation, a stellar back story, and an even brighter future.