Account Manager

**WHO ARE WE**

TotallyAwesome is a Youth-first specialist marketing and media platform focused on connecting brands with youth in a safe, relevant and effective way. We are driven to make a positive impact for our Youth in the digital world. **At the heart of everything we do is** **Youth**.**

TotallyAwesome offers Youth-first, Youth-safe engagement across thousands of YouTube channels, apps, games and websites. Our extensive research gives us a deep understanding of Gen Z and Gen Alpha, while our ‘zero
- data’, contextual intelligence solutions enable safe digital engagement with a Youth audience. Our Youth-first curated and human moderated technology solutions reach more than 500 million active monthly users across Asia Pacific. From content creation to innovative gaming solutions, we bring excitement to the digital world of our Youth.

Our headquarter is in Singapore, with offices in Australia, Indonesia, Japan, Korea, Philippines and Vietnam.

**JOB RESPONSIBILITIES**

Overview: We are seeking a motivated individual with a sharp eye for attention to detail and ambition for growth within the youths' media space.

The Senior Account Executive works in lockstep with the Sales team and is responsible for campaign delivery, client servicing and project management with the goal of driving client satisfaction and retention.

**How will YOU contribute to the Team?**

**Campaign Management** / Client Servicing**
- Manage campaign execution end-to-end in collaboration with internal teams such as Campaign Operations, Studio and Publisher/Suppy teams.
- Ownership of client communications for on all aspects of client-related campaigns, including post-campaign analysis, report and reviews
- Address client queries effectively and in a timely manner
- Identify campaign learnings and provide actionable insights and recommendations for future campaigns
- Work alongside the Sales team to provide solutions to optimise clients’ spend and upsell
- Project manage the client portfolio: coordinating with internal departments across our teams in the APAC region

**Supporting Tasks**
- Create market case studies
- Support internal process / document updates that feed into clients’ communication materials
- Support the launch of new media solutions

**DESIRED SKILLS AND EXPERIENCE**

**Do YOU have what it takes to succeed?**
- You’re a self-starter, you can clearly demonstrate your ability to get things done without direct supervision and understand what it means to deliver excellence to clients.
- You have at least 4 years Advertising/ Marketing/ Media experience in digital media/marketing, with a good understanding of media planning and strategy, and some experience working with creative/production teams.
- You have an unstoppable ability to develop and maintain key relationships with clients - they should be your biggest fans
- You’re insanely well-organised with excellent communication and stakeholder management skills and a high level of attention to detail.
- You have highly developed project management skills and are able to work on multiple projects/campaigns simultaneously.
- You are able to work with different teams across multiple geographic regions and time zones.
- You’re extremely driven to learn and succeed in the digital media industry.
- You think logically, even under pressure, and come up with innovative solutions to problems.
- You’re analytical and have a great head for numbers.
- Excellent written and spoken English, and one additional Asian language (preferable, but not required).

**OUR ETIQUETTE**

At TotallyAwesome, we work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. In our culture, we live by the following values:

- Commitment to care
- Purposeful curiousity
- Play with integrity
- Human by design is in our DNA
- Empower “Awesome” in everyone

Our people are at the heart of what we do at TotallyAwesome and the driving force behind our growth and success. We value our culture as the lifeblood of our business and work hard every day to maintain this as we continue to grow and scale our team. We believe in offering opportunities to learn and grow every day and we’ve got a strong track record in developing great people.

Finally, we are a team of passionate experts. We are not just leading in this industry, we are defining it.

**PERSONAL ATTRIBUTES**
- You are a self-starter, independent and problem solver. You consider yourself a high-performance personality
- Understand what it means to deliver excellence.
- Good sense of humor and ability to stay calm under pressure.
- Well-organised with excellent communication and time management skills.