Network Engineer

7 days ago

Singapore Opensource Pte Ltd. Full time

Principal Accountabilities

2) Responsible for incident management of problem tickets, real time logging and timely follow up and closure of tickets.

4) To handle escalation of monitoring Asia Pacific network.

5) To compile routine reports on trouble tickets and call statistics.

6) Provide 1st level Technical and Fault isolation.

7) Service any necessary request from the customer routine or emergency cases and multitasking expected.

8) Monitor and manage network operation centre activities.

9) Perform SOC level1 monitoring and escalation to Level 2 or Customer

10) Perform shift duty.

Requirements (work experience, academic, etc)

1) Minimum Diploma Holder in Computer Studies, Networking, Electronics & Communication Engineering

2) Min 2 years Technical helpdesk/Network operation center experience

3) CCNA & Networking or cyber security knowledge will be advantageous

4) Call Center certification MCP, experience in Data Center environment is a plus

5) Preferably with rotating shift experience

6) Excellent telephone etiquette with good customer service skills.

7) Possess good writing skills

8) Integrity, teamwork, initiative and responsible working attitude.

9)Able to commit to shift work

10) Working Hours: AM Shift - 8 AM to 8 PM, PM Shift - 8 PM to 8 AM

11) ITE / Diploma Holders with 1 - 2 years of network work experience

**Job Type**: Contract
Contract length: 12 months

**Salary**: $2,800.00 - $3,500.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Early shift
- Late shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- Network engineering: 1 year (preferred)

Work Location: One location

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