Car Claims Admin Officer- Lw

6 days ago

Singapore DYNAMIC HUMAN CAPITAL PTE. LTD. Full time

Our Client (Automotive Agent) is looking for a Car Claims Admin Officer to join them

**Position: Car Claims Admin Officer**

**Salary**: $2,500 - $3,000 + OT

Location: West

Working Hours / Days: 8.30am - 5.30pm (Mon - Fri) / 8.30am - 12.30pm (Alt Sat Off)

**Responsibilities**:

- Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement
- Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)
- Negotiate with insurers on claims offers on behalf of customers (un-insured losses claims, loss of use / rental, etc.)
- Gather, analyse and present evidence/information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers
- Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers
- Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers’ offers
- Submit Refund forms for claims due to customers and/or companies upon receiving insurers’ payment confirmation
- Provide timely updates and details of insurers’ claims payments to customers and / or companies. Ensure related reports are updated whenever there is a change in case status
- Ensure all claims document / information are organised and updated to ensure easy visibility / tracking and retrievable
- Sort and place physical files / documents based on category and status of each claim at designated area
- Update related reports / records for on-time tracking of status
- Submit closed cases to CSCs for secured storage. Assist in such filing where required
- Carry out claims processes diligently to achieve company’s KPIs (Claims Settlement, Accounts Receivables, etc.)
- Actively initiate / participate to improve such processes when required
- Support in updating or provision of such report(s) on bi-monthly basis or other period specified by management

**Requirements**:

- At least 2 years of working experience in handling Motor Insurance
- Minimum GCE "O" and above
- Able to multi-task in a fast-paced environment
- Independent individual and also a strong team player with initiative
- Meticulous and committed

Lionel Wang

Dynamic Human Capital Pte Ltd

Registration Number: R22109915

EA License: 12C6253

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