Intune Support Operations Services Specialist

2 weeks ago

Singapore ARYAN SOLUTIONS PTE. LTD. Full time

This team is responsible for the Dev-Ops Level support of the centrally managed Device Management End User platforms Mobility, Remote Access RAS, Server Based Computing Platforms, MobileIron, Intune, zScaler and related platforms.
- 3 to 5 years of experience into windows 11 / Microsoft intune
- Diploma / Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering).
- Provide first-level support for **Microsoft Intune **and **Windows Autopilot-related issues.**:

- Working knowledge in Registering a device, working on Compliance Remediation, reporting,
- Working on Delivery Optimization, Update Windows Defender security intelligence, Windows
- Maintain accurate records of support activities and resolutions in a ServiceNow.
- Keep up-to-date with Microsoft Intune features, updates, and best practices.
- Participate in the development and maintenance of support documentation and knowledge base articles.
- Must have design and implement Intune configurations and policies to meet organizational needs.
- Conduct root cause analysis for recurring or severe Intune-related problems.
- Participate in the planning and execution of Intune migrations and upgrades.
- In-depth knowledge of Microsoft Intune architecture, policies, and features with understanding of Microsoft Intune and mobile device management.
- Experience with PowerShell scripting and Intune Graph API for automation and customization in Intune are a plus
- Proficient in Windows, iOS, and Android operating systems.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work collaboratively in a team environment.
- Relevant certifications (e.g., Microsoft Certified Modern Desktop Administrator Associate) are a plus.

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