Fitness Centre

**Additional Information**
**Job Number**25085910
**Job Category**Spa
**Location**The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

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Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

**ESSENTIAL JOB FUNCTIONS**
- Ability to Take spa reservation directly in spa, through phone or mail
- Ability to perform all reception operational duties including check in, check out, billing and reservation procedures.
- Familiar with All hotel features/services, hour of operation
- Excel in knowledge of all spa services and products
- Fitness programs, pool
- Inventory stock
- Retail
- Spa and fitness Promotions
- Staffing
- Inform the therapists of all customers preferences to ensure the highest level of customization
- Communicate appropriate and essential information to the spa therapists to enable them to excel professionally.
- Ensure and act as a real link between customers, therapists and spa management team..
- Budget
- Follow and contribute actively to Daily/Weekly and Monthly spa report
- Maintain guidelines of budget.
- Retail
- Assist the customers before and/or after their treatment for their retail purchase
- Follow and update stock Inventory
- Recommend and guide customers through the most appropriate product/ treatment and constantly anticipate their needs.
- Perform any task deemed necessary by management
- Greet each guest with a warm welcome and fond farewell.
- Acknowledge guests however busy and whatever time of day; promote positive guest relations.
- Maintain complete knowledge and comply with hotel and departmental policies and procedures.
- Notify supervisor and engineering of any safety hazards and maintenance needs
- Obtain department keys and secure security of such
- Set up workstations and retail with necessary supplies. Maintain cleanliness throughout shift
- Legibly complete requisition for additional supplies/materials and submit to Supervisor.
- Review in-house guest list (especially VIPs and repeat guests) and be familiar with guest names and room locations.
- Answer departmental telephone within 3 rings, using correct telephone etiquette.
- Maintain cleanliness of Fitness Centre, Spa and Locker Rooms.
- Consistently train new staff.
- Conduct daily & month-end inventory count of retail items.
- Accommodate all guest requests courteously and efficiently; anticipate guests' needs and respond promptly. Offer assistance at all times as specified in departmental standards.
- Handle guest complaints by following the instant pacification procedures and insuring guest satisfaction.
- Follow, pre and post treatment ritual guidelines and SOP.
- Dispose of any dirty linens to the proper area.
- Ability to adapt to priority changes of workflow or requirements.
- Provide instruction for usage of spa facilities, treatments and products.
- Ability to focus attention on guests’ needs while remaining calm and courteous.
- Ability to prioritize, organize and follow up.
- Ability to perform job functions with mínimal supervision.
- Inform Engineering and Supervisor of all maintenance needs, work orders and equipment malfunctions.
- Ability to remain at assigned post