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Senior Manager/manager, Quality Improvement

3 weeks ago

Singapore Agency for Integrated Care Full time

**Job Snapshot**:
**Employee Type**:

- Full-Time-
**Location**:
Singapore-
**Job Type**:

- Other- Drive and deliver the assigned projects, within schedule and with endorsement from community care providers
- Support your supervisors through each stage of:

- Design Thinking process, from planning, leading, designing and implementing research to generating, prototyping and testing of creative solutions
- Lean Thinking process, from collecting, analyzing, synthesizing and drawing insights from client experiences/ feedback and go & see good practices in the community care sector to formulating recommendations
- Improvement Project Facilitation, as lead facilitator to derive current state challenges and future-state design and solutions
- Assimilate results to derive quality and productivity deliverables for each project phase as agreed upon by stakeholders and communicate results effectively for buy-in
- Support and assist with sector-wide events and platforms to build and sustain the quality improvement culture in the sector
- Continuously find ways to improve your own work and department work, and serve as a role model to others by embodying the Quality Improvement philosophies

**Job Requirements**:

- Degree with at least 4 to 6 years of working experience, n a managerial capacity, preferably with two-years in Service design - Business process re-engineering using a structured methodology.
- Experience in quality improvement including LEAN, Design Thinking, Model for Improvement, Plan-Do-Study-Act approaches and tools
- Strong analytical and conceptualization with problem-solving skills
- Past experience in managing projects related to process or quality improvement would be preferred
- Ability to effectively engage various partners and broker partnerships to achieve quality goals and outcomes
- Good project management skills, meticulous, resourceful with the ability to prioritise projects
- Possess good analytical, writing and interpersonal communication skills with the ability to work in a team based environment
- Possess the ability to work independently, resourceful, self-driven with a strong sense of responsibility
- Proactive and self-motivated, with the ability to adapt well to a fast-paced and dynamic environment.