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Customer Care Executive

2 weeks ago

Singapore NTUC CLUB Full time

We are seeking a dedicated and enthusiastic Customer Care Executive to join our team to serve the events and travel products enquiry channels. As a Customer Care Executive, you will play a crucial role in ensuring exceptional customer service and satisfaction for our clients. You will be responsible for handling enquiries, resolving complaints, providing travel-related information including curating of travel programs and managing customer relationships.
- Provide accurate and comprehensive information about event itineraries, travel destinations, accommodations, transportation, visa requirements, and other relevant details to customers.
- Assist customers in selecting and booking event tickets, travel packages, hotel reservations, flights, and other related services.
- Resolve customer complaints and concerns efficiently and satisfactorily, aiming to exceed their expectations and maintain a positive brand image.
- Collaborate with other departments and external vendors to ensure smooth event operations and seamless travel experiences for customers.
- Process customer requests, changes, cancellations, and refunds in accordance with company policies and procedures.
- Follow up with customers to gather feedback, address additional needs, and promote loyalty and repeat business.

**Requirements**:

- A degree or diploma in hospitality and tourism, or related studies
- Min 2 years of relevant experience
- Good communications skill
- Adaptable in a fast-paced environment
- Great attention to detail
- Able to empathise with customers and resolve issues objectively
- Strong sense of ownership and ensures that customer issues are resolved promptly
- Positive and friendly in interactions with customers
- Flexible to attend to customer requests, out of office or on weekends/ public holidays