Trainer

Did you know KONE moves over one billion people every day. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

Field Trainer plans and conducts new and existing KONE methods trainings to field operatives, and proactively prepares the operatives for coming product and service changes impacting methods and tools. S/he identifies competence development needs (together with business and function stakeholders, supervisors and troubleshooters), and develops and localizes technical trainings to various target groups. Field Trainer enables and supports the field operatives to achieve KONE safety and quality standards, to fulfil customer expectations and to reach productivity targets.

What will you be doing?

Training delivery
- Train proactively and coach field operatives in the Training Center and/or on site
- Conduct trainings to develop the competences of non-technical people who need to understand technical topics in their work
- Seek and experiment new learning methods in the trainings

Training planning and recording
- Participate in the training planning and training catalogue creation

Localization of technical documents and training materials
- Localize global instructions and training content to match the local needs (incl. translation, proof-reading)
- Maintain and proof-read the translation of Containment and Retrofit letters and product related documentation (AM, AS, ASG)

Communication
- Ensure changes to codes, methods, products and training materials are communicated to the Field operatives and part-time Field Trainers.
- Take part in field reference groups to gather and share information

Competence development
- Support competence development surveys, assessments and other ways to find out the competence development needs
- Support and actively participate in new employee induction, site inspections and audits
- Be a role model for service mindset

Safety and assessment
- Be a role model for safety
- Participate in the incident or severe near miss investigations together with the Safety Manager
- Is capable to observe risky methods in use and able to act accordingly to remove the risk
- Observe and evaluate safety and method passport assessments

Own professional development
- Regularly attend Train-the-Trainer courses on new products, solutions and methods organized by

global/area functions
- Have up-to-date knowledge on new products, solutions and methods as well as safety risks and recent incidents on own knowledge area
- Develop own training skills and knowledge on new learning methods
- Do commissioning and troubleshooting in the field to keep own knowledge and skills in a good level
- Be active in the professional networks for best practice sharing and latest developments at KONE and in the industry
- Support school collaboration together with HR e.g. train students and teachers, present field operatives’ work to students looking for career opportunities

What do we offer?
- Career progression opportunities within a global organisation
- Full-time role enabling you establish a function and make it your own
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._

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