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Customer Affairs Associate

3 weeks ago

Singapore Singapore Airlines Full time

Key Responsibilities:

- Assist in processing incoming customer feedback received via various channels by:

- Logging and creating both complaint and compliment cases in case management system.
- Assigning complaint cases for responses to customers.
- Forwarding customer servicing matters to relevant departments for action.
- Initiating investigations for selected complaint issues.
- Responding to simple customer queries and requests, and acknowledging customer compliments.
- Perform admin duties such as issue of service recovery, tracking of customers’ travel, and maintenance of department inventory.
- Support Customer Affairs Managers (CAMs) and Customer Affairs Supervisors (CASs) in retrieving accurate travel records and customer information for investigations.

**Requirements**:

- Diploma in any discipline.
- Interest in customer service, hospitality and aviation industries.
- Experience in customer servicing preferred.
- Flair for customer servicing.
- Effective in written communication.
- Basic computing skills.
- Working knowledge of Reservations / Ticketing functions preferred but not mandatory.