Senior Claims Specialist

**Senior Claims Specialist - Marine & Specialty Lines**

Singapore - Hybrid working mode

In this role, you will have the opportunity to actively handle claims on a variety of lines of Specialty Insurance, particularly marine (cargo / hull / liability), jeweler’s block and fine art, as both a lead and following (re) insurer in order to provide a prompt and efficient service to clients and meet corporate claims objectives and targets. Claims are multi-jurisdictional with clients across the Asia region and with claims occurring across the world.
- This is a regulated role under the Central Bank of Ireland’s Fitness and Probity regime._

**DISCOVER** **your opportunity**

What will your essential responsibilities include?
- Client servicing, liaison with underwriters and reporting to management.
- Manage the adjustment of reinsurance and insurance claims up to given handling and settlement authority.
- Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order to deliver prompt and fair claims service.
- Oversee claims administration, including but not limited to process claims advices & settlements, liaise with accounts department on payments, ensure that claims are entered onto system correctly and in a timely manner and ensure that reports are prepared correctly and given to management on time.
- Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with efficiently, timely and in accordance with corporate objectives and targets.
- Ensure claims are handled in line with the claims handling procedures.
- Ensure that accurate reports / figures are provided to Underwriters for marketing and renewals purposes.
- Set up and maintain database to record claims and another to record details of service providers in line with corporate objectives and targets.
- Support the Underwriters in marketing efforts and risk selection and to make occasional market presentations to raise profile of the AXA XL Claims Team.
- Exhibits determination to grow the claims team and ability to demonstrate leadership to new members in the team.

You will report to your immediate Claims Manager.

**SHARE your talent**

We’re looking for someone who has these abilities and skills:

- Qualification: Bachelor’s degree required
- Experience: Solid direct (specialty) claims experience, with a strong background in marine and good experience of marine cargo preferred.
- Sound knowledge of key product line(s) and regulatory environment.
- Up to date appreciation of the technical requirements of the role
- Proven ability in identifying and analysing problems, creating good solutions, deploying sound decision making skills.
- Proven track record of knowing what it takes to provide a consistently first class customer service internally and/or externally
- Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group
- First class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences
- First class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences
- Demonstrates excellent communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the Company
- Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs
- Able to organise self (and others if applicable) including effective scheduling, prioritisation and time management skills, completing tasks to tight deadlines. Demonstrates a ‘can do’ attitude
- Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.
- Advanced knowledge of Microsoft Office programs; specifically, Excel (including ability to manage if not write macros), Outlook, Word, Powerpoint

Desirable Knowledge and Skills
- Experience in a Financial Services environment
- Demonstrable evidence of interpreting & manipulating data clearly and accurately with the ability to extract & clearly articulate key points
- Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances, adjusting comfortably to changing conditions / priorities
- The role would suit highly driven self-starters, with a strong desire to challenge and deliver.

**FIND your future**

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowere