Constituency Manager

**[What the role is]**

Serves as an administrator and facilitator in the formation, development and consolidation of GROs at the constituency level, thereby promoting social cohesion, racial harmony and community bonding.

**[What you will be working on]**
- Supervises and guides the staff in administering the Community Centre/Club

Management System to maintain the membership/facilities and courses data.
Operations
- Coordinates with Facility Manager/Facility Executive from Logistic Works Division to

work with Managing Agent (MA) to upkeep the facility of the CC.
- Oversees the maintenance, security and housekeeping (cleaning, pest control and horticulture services) of CC.
- Coordinates among the CC Management Committee, Co-users of CC, MA and PA HQ for all works and services carry out in the CC building.
- Ensures MA’s service standards are met.
- Conduct inspections daily to ensure that the CC is clean and feedback on the defects of

CCs at regular intervals to ensure established standards are met.
- Follow up on replies, reminders and queries on MA/maintenance matters, which are outstanding and requiring actions/confirmation.
- Performs any other matters related to the housekeeping, security and maintenance of CCs.
- Attends regular meeting to ensure MA’s service standards are met. Assists to formulate, implement and review plans for the development of GROs and the
community.
- Attends monthly meetings of the GROs assigned and takes follow-up actions.
- Acts as a catalyst to encourage and assist the GROs to plan and implement community projects.
- Provides administrative and logístical support and guidance to the GROs to facilitate effective implementation of their activities.
- Co-ordinates the recruitment, appointment and reappointment of members of the GROs to ensure a high level of involvement and minority group participation.
- Explains government policies, facilitates discussion and channels feedback to

appropriate parties to develop and strengthen the GROs as an effective communication channel between the government and the people.
- Mobilises residents to participate in national campaigns and projects, including those organised by PA, CDC, GROs in the GRC and Division and the CC to facilitate their mass participation.
- Assists to submit progress reports on the GROs, provide feedback and recommend changes and improvements to PA Headquarters, thereby facilitating communication and co-ordination between the field and PA.
- Assists to supervise and guide staff in the Constituency Office to ensure optimal utilisation of human resources in achieving constituency and PA targets.

Administration
- Together with the appointed Finance Coordinator, ensures the proper accounting and cash management of the GROs to comply with PA Financial Rules & Regulations.
- Monitors the budgetary requirements and expenditure controls of the GROs to ensure optimum utilisation of funds.
- Together with the GAA, ensures timely preparation of monthly and yearly statements of accounts of CC-based committees for the committees’ endorsement.
- Ensures the Treasurer of the non CC-based committees carry out timely preparation, approval and submission as required of monthly and yearly statements of accounts.

Business Development
- Reviews and evaluates the relevance of all CC courses in meeting the recreational, social and educational needs of the residents. Submits evaluation reports and findings to committees on a regular basis.
- Plans and designs marketing strategies to develop and promote CC courses.
- Identifies and builds positive working relationships with external parties to promote interesting and novel courses and programmes at the CC.
- Provides supervision and guidance to the Constituency Support Officers to facilitate effective implementation of their courses and the day-to-day operations at the counter.
- Supervises Constituency Support Officers in handling feedback, complaints and enquiries of public professionally.

**[What we are looking for]**

Other ad hoc duties not covered under main responsibilities and duties.
- Assists in the constituency, CDC and PA HQ events.
- Performs other duties as assigned by senior officers such as covering counter duties as and when the situation requires.