Customer Service

5 days ago

Singapore MARINE ONLINE (SINGAPORE) PTE. LTD. Full time

**Responsibilities**
This position reports directly to the Manager (Platform Operations). This role is an executive for customer service operations for Marine Online and related properties. This role will be supported with team members.
- Adept in ecommerce customer service operations and conduct of activities, with at least 2 years of related experience, preferably B2B at a respectable ecommerce / related service provider.
- Have participated teams in Customer Service and related functions, with a deep understanding of considerations and SOPs.
- Able to understand business goals and execute relevant processes to increase efficiency.
- Able to understand stakeholder needs and report issues accordingly.

Able to be a team player to enhance internal and external user touchpoints.

**The tasks to be carried out within this role are**:

- Handle day to day phone, web and app based enquiries to achieve business goals.
- Monitor operations and report processes to increase efficiency, delivering higher service quality.
- Maintain a high rate of customer enquiries handled with reasonable timeframe.
- Interact with Business Units to uncover and understand Customer and Internal User painpoints, translating them into Change Requests and Enhancements for Product Leadership delivery.

Champion Customer Service knowledge, routinely update Business Units on new developments.

**Team Fit**:

- Balanced world view with understanding of a global maritime market.
- Interest in world affairs, supply & demand, geo-politics & their effects.
- Excellent verbal and written communication skills (English & Mandarin).
- Keen eye for detail.
- Organized & process driven.
- Critical thinking.
- Advanced skills in MS Office software or equivalent.
- "Play to Win" attitude.
- Team player.

Thoughtfulness towards business goals & stakeholders.

**In this role, you will learn about**:

- Business
- Stakeholder Management
- Organizational Needs
- Team Building

Critical thinking.

**You will be exposed to real life examples of**:

- Leadership
- Management Skills
- Generating Profits
- Driving Revenue

Business expansion

**Qualifications**
- Diploma/Degree from a recognized institution in CS or relevant field or,

Substantial experience with proven results in relevant field

**Plus Points**
- Zendesk and related CS tools.
- Knowledge of CS knowledge base, macros and policy.
- Experience in Tech Support.
- Experience in Maritime Industry.

Experience in Operations (Tech Industry).

We will contact you if you are shortlisted for this position

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