Associate Global Mobility Counselor

Plus Relocation is searching for an experienced, detail and customer service-oriented **Associate Global Mobility Counselor** **to join our expanding organisation in **Singapore**

Are you looking for a career that provides the resources and support to succeed, a company that develops award winning tools and technology, along with a team of employees who have fun each day? This is what you will find with Plus Relocation We invest in our employees by concentrating on continuous training, while offering an unwavering commitment to support personal and professional development.

Why should you choose Plus Relocation? Check out our Vision, Mission, and Values statement. Plus truly has the best employees who care and want to make a difference. Below are just a few additional perks of working at Plus as an **Associate Global Mobility Counselor**:

- Competitive salary
- Long-term disability insurance
- Life insurance
- 25 days annual leave
- Paid public holidays
- Profit sharing program
- Annual performance/salary merit reviews
- Leadership focused development, use of Gallup StrengthsFinder, and work/life balance
- Engaged Wellbeing program that focuses on social, physical, financial, community and career wellbeing, including our conversations for change committee

**Associate Global Mobility Counselor** Overview**:
You will have the responsibility of working with our business line who leverage Plus’s **Point C technology** for their mobility program. This involves working in a team-oriented atmosphere and managing benefit requests coming through the Point C queue. These requests include benefit selection, benefit support, and guidance. You will build sustainable relationships with relocating employees through open and interactive communication.

**Classification**: Full-time
**Working Location**: This is a remote (home office) position is open to Singaporeans.

**What would your day look like as an **Associate Global Mobility Counselor**?**
- Communicating with internal and external customers using an omni-channel, order, chat and phone queue platform
- Serving as a first point of coordination for the relocation management process for designated clients and their relocating employees through various forms of communication
- Interpreting mobility benefit policies and assess options available to relocating employees to ensure a high level of customer experience
- Educating and advising relocating employees on expectations, expenses, timelines, service options, and resources
- Serving as the first level of contact for escalation resolution
- Learning and executing each client’s culture and philosophy toward mobility to develop and maintain customer loyalty
- Coordinating and managing mobility services as relocation benefits are initiated
- Collaborating with team members to identify and implement service improvement opportunities and program enhancements

**The qualifications we are looking for in someone include**:

- 3 years of experience in a customer service, consultative and/or administrative role
- Ability to work effectively in a chat management system
- Ability to work effectively in an order queue environment and follow FIFO (first in, first out) guidelines
- A customer-first mindset with natural empathy
- Adaptable to new demands, priorities, and challenges
- Self-starter who can work autonomously and as part of a team
- Excellent verbal and written communication skills
- Experience working in an omni-channel, order and/or phone queue environment preferred
- Experience working in a chat management system preferred

Plus Relocation is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, creed, citizenship status, genetic information, religion, national origin, gender, sexual orientation, disability, age, marital status, veteran status, status with regard to public assistance, or any other characteristic protected by federal, state, or local law. PM21