Lps] Mobility Engineer

**General Information**:

- Req #
- WD00078351
- Career area:

- Information Technology
- Country/Region:

- Singapore
- State:

- Central Singapore
- City:

- SINGAPORE
- Date:

- Tuesday, February 11, 2025
- Working time:

- Full-time

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
**EUMD (End User Mobile Device) Asset Management (Tablets and Smartphones)**
- Pack and unpack the EUMD, its components and related peripherals.
- Physically inspect the EUMD Equipment for any shipping damages and report to the Team Lead if any.
- Label EUMD Equipment to ensure proper tracking according to the Authority’s requirement.
- Account for, safe keep and track the movement of EUMD and spares.
- Ensure EUMD Inventory in SharePoint is consistently updated.
- Ensure EUMD (spares) is in ready state for issuance prepared by the L1 mobile support engineer i.e.
- Minimum battery charged 30%
- Device is equipped with the necessary accessories.
- Device is in working conditions.
- Check with Third Party Vendor (CTDI) for warranty coverage and share the cost of repairs with agency for parts not under warranty.

**Incident Management**
- To ensure incident reported by SCDF user is logged correctly in the ITSM portal which include mínimally the following.
- User Detail
- Location
- Date of reporting
- Issue Description
- Device Details
- To check the category and priority of the incident is categorised and prioritized correctly in ITSM portal as provided in the Incident Management documentation.
- To provide problem update/resolution within the Service Level Agreement following the trouble shooting guides provided.
- To provide trouble shooting guides for new findings.
- To set the incident status as resolved upon confirmation from affected user.
- To route to Third Party Group in the ITSM portal for incident that require Third Party vendor and perform follow-up on pending incidents until closure.
- Works with vendor support contacts to resolve technical issues within the EUMD environment.

**Request Management**
- To check all requests (with regards to EUMD) that were raised in ITSM portal under SCDF organization been updated/completed.
- Types of Requests.
- Upon agency approval, to perform,- XYLO account creation, modification, and deletion.
- BWC account creation, modification, and deletion (CFS account Only).
- Work with Gear-Up helpdesk for account creation, modification, and deletion of gear-up account.
- Return Of EUMD (Smartphone and Tablet)
- Issuance Of EUMD (Smartphone and Tablet)
- Relocate and transport EUMD or peripherals within and across the Authority’s premises and Authority-approved premises (e.g. Hospital Emergency Departments).

**User Account Management**
- To perform periodic check on dormant or inactivity of user account and share with Team Lead to propose to agency to disable or delete according to the time frame stipulated by agency (SPFONE and XYLO account).

Other ad-hoc initiatives and tasks that are assign by Team Lead.

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore ,
- Singapore - Central Singapore - SINGAPORE