Documentum Support Analyst

2 weeks ago

Singapore OFFSHORE FRONTIER SOLUTIONS PTE. LTD. Full time

We are currently based at Metropolis, Buona Vista, Singapore. This is a 12 months fixed term contract role, with possibility of extension.The Documentum Support Analyst reports to the COE lead and maintains responsibility in managing and supporting MODEC’s global Documentum system. This position represents the module expertise for Documentum Capital Projects in MOPS, supporting ongoing projects which rely heavily on document exchanges with client's system. He/She will work closely with the Document Control Team in terms of technical support and ensuring services are delivered according to the IES service level agreement (SLA).

**Core Responsibilities**
- Investigate non-syncing issues and interpret for error messages for ‘’TIE’’ Web.
- Re-solve all system issues (Documentum and TIE web).
- Monitor DCP-TIE portal daily for any document exchange / transmission issues.
- Train new joiner on using Document CP, TIE Web, BOX.
- Attend client meeting & re-solve issues pertaining to technical errors.
- Review comparison report (PIMS, CP, STID) and to assign tasks to DC, IES or EQN.
- Engage AMS support team for Document enhancement request.
- Monitor BOX performance on a daily basis.
- Assist DC task (such as replacement file in CP).
- Send automatically via ‘’TIE’’ once ‘’Review Class Status’’ provided, ‘’Internal Review Completed’’ in PIMS.
- Have a monthly / weekly discussion with DC Team on new implementation in DCP or discrepancies in system.
- Provisioning of missing files (native, PDF, generated PDF) that are not uploaded in PIMS/STID during normal sync operation.
- Monitor Incoming / Outgoing CRS.

**Requirements**:

- Bachelor's degree in Computer Science is preferred, or any relevant Engineering and Science degree
- 5 years’ experience in Documentum and D2 with rollout and ongoing support
- Strong communication and/partner skills with end users with non-technical background
- Strong hands-on and support experience with Document CP 16.2 / 20.4
- Excellent communication and interpersonal skills
- Experience coordinating with onsite/Offshore team members
- Must have hands on knowledge in implementing Documentum and D2 module
- Basic knowledge of Documentum/D2 implementation, configuration, data/Document migration and cutover activities
- Experience with preparing user training documentation, and test scripts

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