Order Fulfillment Specialist

1 week ago

Singapore SATAIR PTE. LTD. Full time

**Responsibilities**:

- Order management and administration for all aspects of the material order handling process and facilitating the stock dispatch of material from resources globally.
- Understand customer requirements and transform into fulfilment actions.
- Purchasing of parts from Airbus partner companies, which include monitoring and escalation of deliveries.
- Initiating withdrawal process from production lines, external suppliers or Airbus' global warehouses.
- Develop alternative solutions and make decisions to ensure in-time material delivery to meet customer requirement.
- Launch and coordinate sourcing process and data loading activities for new part numbers.
- Ensure in-time delivery for all spare parts and related services to all Airbus customers’ worldwide using available technical and commercial data.
- Coordinate clarification of technical and commercial queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical, engineering or commercial departments.
- Be the focal point for the customer for material order related actions.
- Manage order book and follow up proactively to ensure no or low backlog and delays.
- Inform relevant stakeholders proactively on order status, especially for delays or critical parts.
- Hand over relevant tasks and related information to the 24/7 backup organisation.
- Provide high quality responses related to any customer or internal requests.
- Measure and utilize key performance indicators (KPIs) in order to manage material order activity and producing order activity reports.
- Assist, coordinate and prepare reports on operational topics and participate in customer meetings as required.
- Work in a team to fulfil overall targets and communicate any relevant information to other team members, especially planning officers to improve forecasting and avoid future critical situations.

**Job Requirements**
- Minimum 3 years working experience
- Able to commit to a 12 months contract period
- Bachelor Degree in Business, Supply Chain, Logistics or Production and have relevant work experience
- Working knowledge of English, both orally and in writing
- Understanding aviation business specifically in the area of spares supply chain management
- Technical and process oriented background with the ability to understand and interpret technical documentation and drawings
- Ability to understand your customer to develop and propose creative solutions
- Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations / issues
- Ability to build successful relations across functions and with all stakeholders
- Strong ability to work in a team to achieve common targets
- Positive, pro-active, and enthusiastic communication and working
- Flexibility in terms of working time, which could include weekend or shift work if required to fulfil targets

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