Salesforce Platform Administrator

2 weeks ago

Singapore PRISM+ Full time

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

**Responsibilities**:

- Manage existing Salesforce user accounts and ensure new users are set up with appropriate access and permissions.
- Work closely with Salesforce Account Executives to address contract, billing, and licensing matters, ensuring smooth communication and timely resolution.
- Understand and document how different business functions use Salesforce, and help translate their needs into clear process flows.
- Prepare and propose Statements of Work (SOW) for external partners (about 20% of the role).
- Develop, implement, and improve custom Salesforce workflows and processes (about 80% of the role).
- Troubleshoot and resolve Salesforce-related issues, errors, and disruptions to keep operations running smoothly.
- Design and optimize user interfaces for ServiceCloud to ensure a user-friendly experience.
- Continuously evaluate Salesforce workflows, processes, and features to identify areas for improvement and enhance overall efficiency.
- Work proactively to drive productivity by identifying and implementing improvements within Salesforce.

**Requirements**:

- 2+ years of experience as a **Salesforce Administrator**, with a focus on **Service Cloud**.
- Hands-on experience with configuring and managing **AgentForce** or similar Salesforce-based contact center solutions.
- Proficient in managing **case workflows**, **assignment rules**, **queues**, **escalation rules**, and **entitlement processes**.
- Strong understanding of **Lightning Experience**, especially Service Console.
- Familiarity with Salesforce automation tools such as **Flows**, **Process Builder**, and **Validation Rules**.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills for working with technical and non-technical stakeholders.

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