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Customer Success Manager, Key Accounts
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Singapore CHECKOUT APAC PTE. LTD. Full timeWe empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences...
Senior Customer Success Manager, Key Accounts
3 weeks ago
We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.
**What You'll Be Doing
**About You**:
- 5+ years of experience in a B2B Account Management, Relationship Management or Customer Success role in the FinTech and/or Payments industry and/or e-commerce/previous merchant experience
- Excellent knowledge of ecommerce, FinTech or the payments space
- Highly synergetic, with ability to work cross-functionally and provide insight to various internal team members across the business
- A strategic problem solver with excellent project management skills
- Outstanding analytical skills
- Good knowledge of today’s major e-commerce and payments technologies, players, and major trends
- Customer focused and able to establish a robust relationship with the assigned customer base
- Dynamic approach adapting to changing requirements with the ability to handle multiple opportunities concurrently
- Outstanding communication skills and negotiation techniques
- Proficient in English
**What we stand for**
**#Aspire**
We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.
**#Excel**
We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.
**#Unite**
We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.
**Want to see us in action?**
**_
Take a peek inside here_**_._**
**We believe in equal opportunities**
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.
When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.
