Senior Veterinary Receptionist/concierge

2 weeks ago

Singapore BEECROFT ANIMAL SPECIALIST SERVICES PTE. LTD. Full time

**Role overview**:
Seeking experienced Veterinary Receptionists and Concierges to join our compassionate and dynamic team. We provide advanced, individualized care across specialties such as Emergency & Critical Care, Surgery, Neurology, and more.

**Job Description**:
**Client Interaction & Patient Care**:

- Greet clients and their pets warmly, ensuring a professional and welcoming experience from check-in to departure.
- Address client inquiries promptly, providing clear information about services and treatments.
- Assist clients with the check-in and check-out process, ensuring a smooth experience.
- Support clients with emotional needs, understanding the sensitive nature of veterinary care, especially during emergencies.

**Patient Registration & Communication**:

- Accurately register patients, collect required documentation, and process check-ins for routine and urgent cases.
- Communicate effectively with clients and the veterinary team to ensure the correct care plan is followed for each patient.
- Maintain accurate patient records and update client information as needed.
- Keep clients informed about wait times, treatment updates, and any other relevant information during their visit.

**Administrative Support**:

- Manage clinic paperwork, process payments, and maintain organized records in line with hospital protocols.
- Prepare and manage billing and payment transactions, ensuring accuracy and efficiency.
- Maintain clinic cleanliness and organization in the reception and administrative areas.

**Concierge Services**:

- Foster a welcoming, calm atmosphere in the reception area, ensuring clients and pets feel comfortable and cared for.
- Assist with the planning and coordination of special events and promotions, representing Beecroft at external events.
- Help maintain client loyalty ensuring a personalized experience for clients.

**Team Collaboration & Support**:

- Work closely with the veterinary team to ensure a seamless client experience, assisting with other tasks as needed.
- Support veterinarians and technicians with patient intake, transporting animals when necessary
- Help manage and prioritize client flow, especially in busy or emergency situations, ensuring optimal service levels.

**Other Duties**:
Other tasks and responsibilities will be assigned to support the daily operations of the hospital, facilitate patient care, and ensure excellent service delivery.

**Experience**:

- **A minimum of three (3) years of proven experience**in a veterinary clinic, medical clinic, or customer service role is required.
- Animal Welfare Passion: A strong commitment to providing excellent care to both animals and clients.
- Dependability: Ability to work well under pressure in a fast-paced environment.
- Communication Skills: Strong verbal and written communication skills with the ability to collaborate effectively with the team.

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