Engineering Manager, Internal Tools

3 days ago

Remote, Singapore Ascenda Loyalty Full time

**About Ascenda**

Ascenda solutions make loyalty simple for financial institutions globally. Previously, these companies had to endure complex patchworks of third-party systems, complicated data experiences, and 18-month implementation projects to deploy a competitive rewards program. We turn things upside down with loyalty solutions rooted in beautiful design, exceptional customer value, and rapid implementation.

**About the Team**

Everything from Customer Service call-centres aiding day-to-day customer enquiries to Marketing Managers running and tracking their sales campaigns goes through our Admin Panel. Our services here is a crucial part used by every of Ascenda’s clients driving their daily sales, creating engaged customers and facilitating organic growth for our partners.

**About the **Role**

As an Engineering Manager, you will lead a team of engineers to build and maintain core components of our cloud-based Admin Panel SaaS platform. You will be responsible for the technical roadmap, architecture, and quality of our platform.

**Responsibilities**:

- Define the technical strategy and roadmap for new features and products.
- Maintain high standards for code quality, reliability, and scalability.
- Lead the team through iterative product development cycles and ensure on-time delivery of high-quality code across the multiple platforms our AdminPanel team maintains
- Improving our call-centre support systems with Twilio Flex
- Developing configurable white-labelled banking Admin Panels that can quickly scale our delivery of common feature sets to our various customers
- Working with our sister teams (Authorizations, Rewards, Loyalty Data, Transfers, Travel) to understand how our content is used - Design, Build, Profile, and Document our datasets and the functions that enable them
- Collaborate with functional teams including product owners, design, and QA.
- Recruit and develop high-performing engineers and technical talent.

**What we're looking for**:

- Strong technical background, with prior experience in similar roles such as Tech Lead, Engineering Manager or Staff level engineering roles
- Experience building large-scale, high throughput distributed systems on the Cloud
- Solid systems knowledge - having a good understanding of topics such as infrastructure, networking concepts, databases and how to optimise them
- Fluent with our main backend programming language - Ruby, or, having a strong aptitude and desire to pick up and be proficient in Ruby and/ or Typescript
- Have experience in developing technical roadmaps/RFCs to communicate technical strategy and vision
- Great collaborator - able to work comfortably in a cross-functional team, not just with engineering but with functions such as product, design and business teams
- Passionate about mentoring and/or leading a small group of engineers, guiding and coaching them for high performance
- Have a keen eye for simplicity - be able to effectively break down or simplify complex solutions to simple steps that can be executed well by the engineering team

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