Manager, Regional Customer Retention

1 day ago

Singapore TOLL LOGISTICS (ASIA) LIMITED Full time

**Manager, Regional Customer Retention**:
**Company Description**:
**About Toll Group**

**Job Description**:
We are hiring a Manager, Regional Customer Retention to join our Global Logistics Division based in Singapore. You will champion customer centricity in our approach to customer retention and deliver customer satisfaction via managing multiple workstreams (including performance management, sustainability, continuous improvements, etc) across a matrix organization.

**The role**

As a Manager, Regional Customer Retention, you will be responsible for:

- Leading structured customer business reviews with key stakeholders, reduce customer churn rate and drive customer loyalty and advocacy
- Developing a coherent customer retention program across the region, and initiatives to deliver customer satisfaction, focusing on continuous improvements, innovations, and sustainability
- Championing high consistency in service delivery, challenge existing practices and drive major transformation in exceeding customer expectations
- Leading customer projects for existing business with in-country business & operation teams that best address customer needs, while co-ordinating the involvement of all necessary Toll stakeholders
- Acting as the primary point of contact and service liaison between customer and Toll for business execution.

**Qualifications**:
**About you**

To be successful in this role, you will need:

- Bachelor's degree in business, marketing or supply chain logistics or related discipline with at least 7-10 years of proven work experience in account management or business retention
- Strategic thought leader with high level of negotiation and influencing skills and the ability to drive Toll's strategy of innovation, continuous improvement & sustainability
- Experience in managing customers across global boundaries and multi countries
- Solid operational experience in contract logistics. Good understanding of WMS, B2B and related IT systems to enhance use of technology
- Project Management and facilitation skills. Process mapping and problem-solving skills to identify bottlenecks and improve warehouse throughput
- Understanding of operational performance metrics

**Additional information**:
**Be Connected**

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.

  • Retention Analyst

    5 days ago

    Singapore foodpanda Full time

    **Company Description** foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is...

  • Customer Retention Specialist

    1 week ago

    Singapore beBeeRetention Full time $90,000 - $140,000

    Job Description:">">We are seeking a skilled Customer Retention Specialist to join our team. In this role, you will be responsible for driving customer retention through the renewal process.">">Key Responsibilities:">">Work closely with Sales and Customer Success teams to maximize revenue retention">Manage relationships with channel partners and end-users to...

  • Senior Customer Retention Manager

    1 day ago

    Singapore beBeeCustomer Full time $80,000 - $120,000

    The Role: Customer Success SpecialistWe are seeking a skilled Customer Success Specialist to join our team.This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction.Your primary focus will be on accelerating time-to-value, enhancing customer...

  • Retention Analyst

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunity **About the Opportunity** Are you analytical, resourceful, and energized by solving complex growth problems in a tech environment? foodpanda is looking for a data-savvy and impact-driven Retention Analyst to join our regional Marketing team. In this role, you’ll take ownership of our customer retention strategy—managing budgets,...

  • Retention Lead

    3 days ago

    Singapore NODEFLAIR PTE. LTD. Full time

    We are growing and we’re looking for an exceptional talent to come onboard as a **Retention Marketing Lead**based in Singapore. **Mission**: - Your mission is to be customer centric and grow MoneySmart’s short, medium and long term customer retention strategies in each MoneySmart market (Singapore and Hong Kong). - You are responsible for maintaining...

  • Sales & Customer Retention Specialist

    6 days ago

    Singapore STARSEARCH Full time

    Roles & ResponsibilitiesSales & Customer Retention Specialist Full-Time | In-Person | Career Development IncludedStuck in a dead-end job? Want to build real skills and move forward?Join a team where training, growth, and promotion come standard — not after years of waiting. Job Description:As a Sales & Customer Retention Specialist, you'll work directly...

  • Retention Lead

    24 hours ago

    Singapore NODEFLAIR PTE. LTD. Full time

    We are growing and we're looking for an exceptional talent to come onboard as a Retention Marketing Lead based in Singapore. Mission Your mission is to be customer centric and grow MoneySmart's short, medium and long term customer retention strategies in each MoneySmart market (Singapore and Hong Kong). You are responsible for maintaining the health of our...

  • Strategic Associate Manager

    4 hours ago

    Singapore beBeeRetention Full time $100,000 - $140,000

    Job OverviewAs a strategic associate manager, you will drive loyalty and retention strategies by leveraging customer data and insights. Develop compelling reward programs that maximize new customer activation and improve key funnel metrics.Key ResponsibilitiesDesign and own rewards strategy, including sign-up bonuses, referral schemes, and booking discounts...

  • Sales & Customer Retention Specialist

    6 days ago

    Singapore STARSEARCH Full time

    **Sales & Customer Retention Specialist**: - Full-Time | In-Person | Career Development Included**Stuck in a dead-end job? Want to build real skills and move forward?** Join a team where training, growth, and promotion come standard — not after years of waiting. **As a Sales & Customer Retention Specialist, you’ll work directly with customers through...

  • Retention Marketer

    2 weeks ago

    Singapore ASK & EMBLA GALACTIC PTE. LTD. Full time

    **Retention Marketer** Ask & Embla is a rapidly growing Alternative Body Jewelry brand based in Singapore with a collective following of more than 450,000 across our social media channels. As an E-commerce brand, we ship internationally to a diverse range of customers and we are proud to be one of the leading brands worldwide in the alternative jewelry...