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Associate Consultant

2 weeks ago

Queenstown, Singapore WPH Full time

**Job Duties**
- Ensuring a high level of quality in the services and deliverables provided by the company
- Involved in the quality assurance and service level agreement of maintenance projects
- Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
- Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
- Manage and ensure timely delivery of projects
- Liaising with clients to discuss and identify their project requirements
- Evaluate and resolve any discrepancies and problems that arises during project delivery
- Actively engaging customers to find out their level of satisfaction with the services provided
- Initiate processes to improve the service level provided by the company
- Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
- Ensure project output consistently meets requirements and standards
- Conduct User Requirement Workshops
- Conduct User Training sessions

**Qualifications and Skills**
- Minimum Degree in Information Technology, Computer Science or equivalent.
- Preferably at least 1 year of experience in IT Software or related field.
- Certifications in Project Management are advantageous.
- Working knowledge in MS Office, Project Management and Visio.
- Able to handle multiple tasks/projects simultaneously.
- Customer-oriented person with excellent communication skills, both written and verbal.

Pay: $3,500.00 - $5,000.00 per month

**Benefits**:

- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's or equivalent (preferred)

**Experience**:

- Associate Consultant: 1 year (preferred)

Work Location: In person