Retail & Music School Administrator

2 weeks ago

Singapore Vista Musical Instruments Full time

Vista Musical Instruments is an innovative, global collective of music-related brands dedicated to building meaningful products and experiences for the music community. Brands include MONO, Teisco, Harmony, Heritage Guitars, Dawsons, and Swee Lee. Vista Musical Instruments is headquartered in Singapore, with operations in USA, UK and APAC, and is a division of Caldecott Music Group.

**Responsibilities**:

- Communicate with and sell to potential students to maintain consistent new enrollment for lessons.
- Maintain communication with parents, teachers, and students to monitor progress, address concerns, and foster a positive learning environment.
- Manage and oversee schedules for both teachers and students, ensuring optimal allocation of lesson time slots and timely execution of lessons.
- Monitor student payment records to ensure accuracy and timeliness of payments, and follow-up whenever necessary.
- Familiarize examination procedures outlined by Trinity College of London Rock & Pop, especially for students seeking guided lessons based on the curriculum.
- Gather feedback from instructors and students to pinpoint areas for improvement and enhance overall academy performance.
- Source and manage necessary supplies for the showroom, including office supplies, cleaning materials, refreshments, snacks for staff, and other miscellaneous items as needed.
- Compile monthly sales reports and other relevant documents for submission to the accounts department.
- Facilitate the submission of staff reimbursement claims to the accounts department, ensuring accuracy and adherence to company policies.
- Collaborate closely with the retail team to provide administrative support for various tasks as necessary.

**Requirements**:

- A strong ability to connect with customers and sell
- Understand customer service principles and is able to provide an excellent customer experience
- Ability to work well in a team and communicate effectively
- Punctuality is a must
- A strong sense of responsibility, willingness to take the initiative to spot and resolve issues and taking pride in going the extra mile

**Benefits**
- Competitive Remuneration
- Healthcare, Dental & Insurance Programme
- Various Leave Benefits eg. birthday, volunteer, family care, childcare
- Long Service Awards
- Employee Referral Programme
- Gym Membership Discount
- Attractive Staff Discount at our academy, purchase of musical instruments and lifestyle products

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