Senior / Sales Manager - Holiday Inn Express

**About Us**

Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don’t.

**Your day-to-day**

The Senior / Sales Manager is responsible for all sales activities, corporate accounts and meetings align with the quarterly and annual sales and marketing strategy planning. SMART and savvy way to drive and achieve the hotels’ monthly and annual budget. Displaying a creative and growth mind-set to work towards a successful hotel sales strategy.

**People**
- Manage key corporate accounts with professionalism
- Sales trips when required to promote the hotel and develop potential business
- Maintain regular contact with the IHG hotels colleagues locally and Key Account Directors/Managers
- Always maintaining a high service standards in the hotel through trainings and leading by example, competent with six leadership competencies
- Ensure all colleagues are aligned Brand Service behaviours and guidelines
- Closely connect with operations on a timely basis in regards to in-house, future and existing needs of guests

**Guest Experience**
- Promote the Hotel’s (and IHG generally) products and services
- Maintain a high level of product and service knowledge about all IHG Hotels in your region
- Service existing and new business through management of accounts
- Respond to guest complaints within 24hours and ensure corrective actions to resolve their issues / concerns with the support of Cluster Director of Sales & Marketing
- Develop and maintain a regular pattern of sales calls, meeting with principals of target markets
- Provides intel on market research and analysis
- Develops and maintains contact with business partners, meeting and convention planners, visitors/convention bureau, travel agents, airlines, corporate accounts, government departments, embassies and other producers closely aligned to hotel business
- Builds profile within local market place through attendance at appropriate networking events, recommended by Cluster Director of Sales & Marketing
- Entertain clients in quarterly appreciation events/ hotel events with a view to maximizing business opportunities
- Plan and conduct familiarization tours and site inspections on weekly basis
- Weekly office visits to corporate accounts, business partners and associations
- Collaboratively assisting in preparation of new products and services
- Consistently assisting the team in the evaluation of sales and marketing activities
- Analysing sales business mix and likely impact on hotel goals, calling out risk(if any)

**Financial Returns**
- Promote the Holiday Inn Express products and services using and suggestive selling techniques Holiday Inn Express
- Prepare and execute action plans which increase sales revenue
- Monitor and acquire market intelligence from competition set hotels.
- Refer international sales leads to Cluster Director of Sales & Marketing
- Aware of sales strategies and goals when selling to negotiate optimum room rate for the benefit of the hotels’ business
- Sell facts and UPs of the hotel with a view to optimizing opportunities for revenue growth
- Monitors existing business and share sales strategies during sales/revenue meetings to maximize opportunities
- Acquire new business opportunities for the hotel while maintaining and growing volume from existing corporate accounts
- Initiates and prepare business tenders, proposal and contracts upon reviewing with Cluster Director of Sales & Marketing
- Work collaboratively with Leadership team in the preparation and management of the Sales & Marketing budget yearly
- Review and assist in the preparation of the annual departmental operating budget
- Completing all sales training modules is mandatory
- Competent in hotel systems (i.e. Concerto, Oasis, Merlin, IWOS)
- Closely monitor and control expenses in Sales, prior approval needs to be obtained from Cluster Director of Sales & Marketing

**Responsible Business**
- Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate actions to correct a hazardous situation and notify direct report of potential dangers
- Log security incidents and accidents in accordance with hotel requiremen