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Ebanking Application Support

2 weeks ago

Singapore NEW TONE CONSULTING PTE. LTD. Full time

**Role and Responsibilities**:

- Adhere to Service Level Objective targets and APS support roster.
- Participate in 24/7 production support, including shifts, weekends, and public holidays.
- Escalate potential risks, issues, and management matters promptly to the Head of APS.
- Contribute to the continuous improvement plan.
- 5+ years of overall IT experience.
- 1+ year of experience in L2 support, preferably in banking / financial services.
- Analytical and problem-solving skills.
- Excellent communication skills with a customer/user-centric mindset.
- Willingness to continually update and enhance skills through self-efforts and training.
- High level of persistence, can-do attitude, and proactiveness.
- Experience with ITIL
- Proficient with Unix, SQL and middleware (Tomcat, MQ).
- Knowledge of Autosys or any scheduling system, scripting, Service Now or Jira
- Knowledge of Kubernetes or ELK (beginner) is a plus.