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Assistant Housekeeper

2 weeks ago

Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

**JOB SUMMARY**

Responsible for checking and maintaining guest rooms to Hotel’s standard and turning DI rooms to IS promptly for Front Desk.

**JOB DUTIES AND RESPONSIBILITIES**
- Assumes responsibility for the department in the absence of the Executive Housekeeper and Housekeeping Manager.
- Allocates work schedule to Room Attendants for current shift. Prepares work schedule for the next day.
- Conducts briefing and 15 minutes training for Room Attendants at the start of each shift.
- Issues keys and pagers to Room Attendants at the start of each shift. Ensures proper key controls are in effect.
- Responsible for allocation of thorough cleaning and project work schedules.
- Inspects rooms for cleanliness and maintenance standards.
- Reports all room status discrepancies to Housekeeping office.
- Monitors performance standards of Room Attendants. Coach and counsel Room Attendants, issues progressive disciplinary notices as and when necessary.
- Supports departmental trainings initiatives for all associates.
- Reports defects to Engineering Department and follow up on repairs.
- Ensures cleanliness of guest corridors, service landings and pantries.
- Records all activities during each shift in Assistant Housekeeper’s daily worksheet and ensures accurate hand-over at the end of the shift.
- Participates in the various inventories conducted by Housekeeping.
- Carries out Room Attendant’s duties as and when necessary.
- Assists with administrative duties and public area duties when required.
- Ensures all lost and found items are handed over to Housekeeping Office.
- Assists with handling of investigations, guest complaints and requests, promptly and efficiently.
- Communicates performance expectations to Room Attendants, follow up to ensure understanding and monitor progress. Participates in the Room Attendant’s appraisal process, giving feedback as needed.
- Ensures all Room Attendants have proper supplies, equipment and uniforms.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding department goals to produce desired results.
- Any other duties as may be assigned from time to time.

**JOB REQUIREMENTS**
- A minimum education in Nitec or Higher Nitec in Hotel & Tourism Services
- At least 2 years of relevant experience in handling Supervisory Housekeeping
- A great team player
- Proficient in communications skills & interpersonal skills
- Able to start work immediately or within short notice
- We regret that only shortlisted applicants will be notified._