Customer Service Officer

2 days ago

Singapore IZIASG PTE. LTD. Full time

Job Title: Customer Service Officer

*This position is open to interns*

Job Responsibilities:
Customer Service:

- Reply to customer messages, answer inquiries, and provide excellent service.
- Handle customer complaints and suggestions, resolve issues promptly to enhance customer satisfaction.
- Record and organize customer feedback, analyze common issues, and provide improvement suggestions.

Order Management:

- Receive and process customer orders, ensuring accuracy of order information.
- Coordinate and follow up with runners to ensure orders are completed timely and accurately.
- Handle order changes and cancellations, maintaining effective communication with customers.

Data Recording:

- Maintain customer information and order records, ensuring data accuracy and completeness.
- Regularly compile and summarize customer service-related data to support business decisions.

Team Collaboration:

- Work closely with other departments to ensure customer needs are addressed in a timely manner.
- Participate in team training and meetings, share experiences and best practices to improve service quality together.

Job Requirements:

- Education: High school diploma or above.
- Experience: Prior experience in customer service is preferred.

**Skills**:

- Excellent communication and coordination skills; patient, detail-oriented, and able to handle emergencies.
- Proficient in Microsoft Office (Word, Excel, etc.).
- Strong team spirit, proactive attitude, and high sense of responsibility.

**Language**:

- Good command of both Chinese and English.

Company Benefits:

- Competitive salary and benefits package
- Regular training and career development opportunities
- Friendly and collaborative working environment
- Employee health and wellness programs

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