Admin Asst/sales Coordinator

2 weeks ago

Singapore NAVA 1872 PTE. LTD. Full time

The Admin Assis / Sales Coordinator will provide essential support to the sales team and help streamline the sales process. This role involves handling administrative tasks, coordinating sales-related activities, and ensuring that clients' needs are met promptly and efficiently.

The Admin Assis / Sales Coordinator plays a key role in maintaining smooth operations, effective communication, and positive customer relations.

**Key Responsibilities:
**Sales Support**:

- Assist the sales team with preparing sales reports, presentations, and proposals.
- Coordinate and manage all administrative tasks for the sales department, including managing schedules, calendars, and follow-up tasks.
- Prepare sales contracts, quotations, and other necessary documentation for clients

**Customer Relationship Management**:

- Act as the primary point of contact for customers, responding to inquiries and providing information in a timely and professional manner.
- Maintain and update customer databases, ensuring accurate records of interactions and transactions.
- Monitor customer satisfaction and escalate issues or concerns to the sales team or management.

**Order Processing**:

- Process orders received from customers, ensuring they are entered into the system accurately.
- Follow up on order status and ensure timely delivery.
- Coordinate with the warehouse, logistics, and other departments to ensure smooth order fulfillment.

**Sales Data Management - Working with Head of Sales to**:

- Maintain and update sales records, tracking key performance indicators (KPIs) and sales metrics.
- Analyze sales data to identify trends and opportunities for improvement.
- Provide sales reports and forecasts to the sales manager and team on a regular basis.

**Coordination of Sales Activities**:

- Organize and schedule meetings, sales calls, and events for the sales team.
- Coordinate with the marketing team to support promotional activities and campaigns.
- Collaborate with other departments, such as finance and product development, to ensure alignment with sales strategies.

**Administrative Support**:

- Manage documentation, filing, and record-keeping related to sales activities.
- Assist in managing budgets, tracking expenses, and processing invoices related to sales.
- Support the team in day-to-day operational tasks and handle ad-hoc assignments as required.

**Qualifications**:

- Proven experience in sales support, sales coordination, or a similar role.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM software.
- Attention to detail and strong problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.

**Preferred**:

- Knowledge of sales processes and techniques.
- Experience in the industry or related fields.

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