Field Service Engineer

6 days ago

Singapore Agilent Technologies, Inc. Full time

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.

**Your Role**:

- You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions. Our varied product lines include hardware, software and networking products as well as operating systems.
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repairs.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
- Train other field engineers and customers in the solutions.
- Bachelors or master’s degree within the science field - e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar.
- 0-2 years of experience in a similar position or experience as an end-user.
- Experience with troubleshooting and problem-solving.
- Experience with the Agilent solutions is desired but not essential.
- Verbal and written communication is clear, respectful and timely.
- You enjoy travelling and visiting customers.
- Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws._

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