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Logistics Manager, South Asia Pacific
2 weeks ago
Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. We’re proud to be trailblazers in the luxury retail world.
- Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH
- Are you passionate about sales and service excellence?
- Do you love making a difference?
**Responsibilities
**Warehouse Operations**
- Lead our project to set up a regional logistic hub in Singapore for stores replenishment and ecommerce
- Monitor warehouses activities to guarantee the best services and leadtime to our stores and clients
- Work closely with warehouse 3PL to improve our productivity and reliability while keeping a high inventory quality
- Partner with e-commerce team to improve client services and experience
- Adapt our warehouse processes to support the e-commerce growth (capacity, return, additional services)
- Create SOP for new activities
- Animate weekly meeting with warehouse team leaders to follow up on logistics projects and daily business
**Strategic Supply Chain Efficiency**
- Working across functions and geographies to build our South Asia Logistics from blueprint to implementation
- Developing business cases and project plans to work with Corporate on their implementation
- Improving the lead-time in a complex multi-country environment
- Collaborating with the Finance team to work on duties impacts on our P&L
**Day-to-Day Supply Chain Efficiency**
- Monitoring the approval processes for freight bills and invoices in Coupa, using the associated data to identify persistent shipment creation errors, expensive/problematic lanes etc.
- Work with our freight forwarder to monitor the lead time for store replenishment and ecommerce
- Partnering Merchandising, Learning and PR teams for high-profile jewelry movements, balancing the trade-off between duty cost and speed
- Partnering Creative and Store Development teams to unblock problematic shipments
**Customs Compliance**
- Organizing voluntary disclosures in a controlled manner, with mínimal use of expensive legal /consulting resources
- Improving awareness of CITES, valuation, classification, and origin concepts among store operations
**Qualifications**
- 6-8 years of logistics and customs experience in multi-country environment. In-house experience is mandatory. Experience in 3PLs implementation and management for BtoB and BtoC.
- Fluent in English
- Bachelor’s degree
- Experience in leading large projects with tight timelines
- Deep understanding of Lean, project management and change management concepts
- Excellent IT skills, demonstrating a strong desire to “self-service” and learn new systems, rather than relying on others to extract data.
- Able to deal with uncertainty and make decisions based on best available info
- Strong interpersonal skills, with a genuine interest in working across cultures and pre-empting “lost-in-translation” situations.
