Receptionist 接待员

**Job Duties**
- Perform general receptionist and administrative duties
- Perform data entry using Customer Relationship Management (CRM)
- Ensure proper documentation and filing system
- Excellent telephone etiquette
- Book and conform appointments via phone calls, and/or SMS
- Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
- Attend to customer’s enquiries
- Manage customer’s appointment bookings
- To deliver all customer service with excellence
- Guiding and training new staff members to promote internal growth

**Job Requirements**
- Experience in retail or telemarketing experience will be an added value.
- Able to commit to working retail hours on weekdays (10.45am-9pm) and
weekends/public holidays (9.45am-6pm)
- Cheerful & out-going characteristic
- Customer-oriented.
- Have basic PC skills
- Must be able to communicate with English & Chinese speaking customers (to provide consultation and recommend suitable treatments to English and Chinese speaking customers)

**Staff Benefits**
- Attractive salary scheme
- Meal and transport allowance provided
- Yearly performance bonus
- Medical benefit scheme
- Workers’ insurance
- Long service award
- Different types of leave benefits
- Career progression & development opportunities
- Comfortable and conducive working environment

**工作责任**
**- 执行一般接待员和行政职责**
**- 使用客户关系管理(CRM) 软件执行数据输入**
**- 确保适当的文件和归档系统**
**- 优秀的电话礼仪**
**- 通过电话和/或短信预订和确认客户的约定**
**- 处理来电和回电，将电话转接到相应部门并在需要时记下消息**
**- 处理客户的查询**
**- 管理客户的预约**
**- 提供卓越的客户服务**
**- 指导和培训新员工，促进内部成长**

**工作要求**
**- 有零售或电话营销经验将是一个附加值**
**- 能够接受在零售时间上班，周日（上午 10点45分至晚上 9 点）、周末和公共假期（上午**
**9 点45分至下午 6 点）**
**- 性格开朗外向**
**- 以客户为导向**
**- 具备基本的电脑技能**
**- 必须能够与说英语和华语的客户沟通**

**员工福利**
**- 底薪加高佣金**
**- 提供膳食和交通津贴**
**- 年度绩效奖金**
**- 医疗福利**
**- 工人保险**
**- 长期服务奖**
**- 不同类型的休假福利**
**- 职业发展和个人发展机会**
**- 舒适和优越的工作环境**

Pay: $1,500.00 - $2,500.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

Work Location: In person