Senior Ai Platform Operations Engineer- #aida

**Senior AI Platform Operations Engineer
- #AIDA**:
**Date**:23 Sept 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group
- An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say “Hello BIG Possibilities”._

**Powering the Future with AIDA**

To lead the next phase of our AI evolution, we’ve launched a new business unit **AIDA** - **_Artificial Intelligence & Data Analytics_** - a strategic engine driving our transformation designed to scale our AI ambitions with precision and purpose.**This marks a **pivotal shift** in how we operate, innovate, and serve to embed intelligence into every layer of our business.

At **Singtel**, this is more than a technology upgrade. It’s a **strategic transformation** that redefines how value is created across the enterprise core— **augmenting human capabilities** and unlocking entirely new potential. It is a transformation journey by aligning **people, platforms, and processes** under one cohesive strategy. Our mission is to build **AI literacy**, and foster a culture where **intelligence empowers people**.

**We welcome you to join us** on a transformational journey that’s reshaping the telecommunications industry — and redefining what’s possible with AI at its core. **Grow with us** in a workplace that champions **innovation**, embraces **agility**, and puts **human potential** at the heart of everything we do.

**Be a Part of Something BIG**
- Responsible for ensuring the high availability, reliability, and performance of our Azure-based AI cloud platform
- Implement proactive monitoring, outage detection, and incident response to minimize downtime and operational risk
- Support disaster recovery and business continuity processes to safeguard critical AI workloads
- Oversee cybersecurity operations, including vulnerability management, audits, and compliance with security standards for AIDA’s AI platform
- Collaborate closely with MLOps, LLMOps, and engineering teams to integrate automation, observability, and security best practices into platform operations

**Make an Impact by**:

- Responsible for availability monitoring, outage detection, and performance optimization of our Azure AI cloud platform
- Manage incident response, root cause analysis, and implement disaster recovery strategies to ensure business continuity
- Oversee cybersecurity operations including vulnerability management, threat detection, and access control enforcement
- Support security audits, compliance reporting, and ensure alignment with Singtel policies, regulatory frameworks and industry best practices
- Collaborate with other developer teams to integrate monitoring, automation, and security best practices into AI/ML workflows
- Drive continuous improvement in platform operations through automation, observability, and operational excellence initiatives

**Skills for Success**:

- Bachelor’s degree in Computer Science, Engineering, or a related field
- 4-6 years of experience in cloud administration and/or operations
- Deep expertise in Azure operations and monitoring services including Azure Monitor, Log Analytics, Application Insights
- Strong background in incident management, SRE practices, and disaster recovery design
- Hands-on experience with cloud security operations: IAM, SIEM/SOAR, vulnerability management, firewalls, endpoint detection
- Proficiency in infrastructure-as-code (Terraform, Bicep, ARM) and automation scripting (PowerShell, Python)
- Familiarity with AI/ML infrastructure (AKS, GPU VMs, data pipelines, model hosting) and their operational demands
- Knowledge of security compliance frameworks (ISO 27001, CIS, NIST)
- Excellent problem-solving, communication, and leadership skills, especially in high-pressure incident scenarios
- Forward thinking ability to identify possible failure scenarios and formulate effective response plans

**Are you ready to say hello to BIG Possibilities?