IT Infrastructure Transition Project Manager

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**Position Overview**:
The IT Infrastructure Transition Project Manager will lead and manage the end-to-end transition and migration of IT services across multiple technology platforms. This role involves overseeing service implementation, device onboarding onto monitoring platforms, service desk transition, and the technical operations "as-is" takeover through resource augmentation. The manager will ensure seamless infrastructure transformation with mínimal disruption to business operations, aligning with organizational goals and compliance standards.

Key Responsibilities

**1. IT Infrastructure Migration and Transition**
- Lead migration projects involving IT services across diverse technology platforms including on-premise, cloud (AWS, Azure), and hybrid environments.
- Manage data center migrations, cloud transitions, and infrastructure consolidation with mínimal downtime and risk.
- Define and implement migration strategies for network, security, server, and storage components aligned with business objectives.
- Develop and execute detailed transition plans covering all migration steps from current to future operating models.
- Coordinate with IT architects and technical teams to establish integration frameworks, security policies, and compliance standards.

**2. Service Implementation and Device Onboarding**
- Oversee the onboarding of devices onto monitoring platforms ensuring compatibility, optimal configuration, and mínimal operational disruption.
- Implement structured device onboarding processes to enable efficient asset tracking, monitoring, and management.
- Collaborate with IT teams to tailor onboarding procedures to meet specific user and operational requirements.

**3. Service Desk and Technical Operations Transition**
- Manage service desk transition activities, including process alignment, knowledge transfer, and operational readiness.
- Take over technical operations "as-is" through resource augmentation, ensuring continuity and stability during the transition phase.
- Implement ITIL-based service management processes such as incident, change, and problem management to maintain service quality.

**4. Project and Stakeholder Management**
- Develop and manage comprehensive project plans, budgets, timelines, and risk mitigation strategies.
- Coordinate across business units, engineering teams, vendors, and external partners to ensure alignment and collaboration.
- Provide regular project updates, governance reporting, and stakeholder communications to ensure transparency and engagement.
- Identify and proactively mitigate risks related to infrastructure stability, security, and scalability.

**5. Team Leadership and Resource Management**
- Lead cross-functional project teams including network engineers, system administrators, and operations staff.
- Provide mentorship, technical guidance, and foster a culture of collaboration and continuous improvement.
- Manage resource allocation, identify skill gaps, and coordinate training to enhance team capabilities.

Required Skills and Experience
- ** Experience**: 10+ years in IT infrastructure with at least 5-6 years in project or program management roles involving infrastructure migration and transition.
- Proven track record managing complex IT infrastructure migrations across multiple platforms and cloud environments.
- Strong knowledge of networking, cloud technologies (AWS, Azure), security, and IT operations.
- Hands-on experience with device onboarding processes and monitoring platform integrations.
- Expertise in ITIL service management frameworks and service desk operations.
- Excellent project management skills including planning, budgeting, risk management, and stakeholder engagement.
- Strong leadership and team management capabilities with experience in resource augmentation and operational handover.
- Ability to communicate effectively across technical and non-technical stakeholders and lead cross-functional teams.

Preferred Qualifications
- Bachelor’s degree or equivalent in Computer Science or Information Technology
- Certifications such as PMP, PRINCE2, ITIL Foundation, or cloud-specific certifications (AWS Certified Solutions Architect, Azure Administrator).
- Experience with automation tools, monitoring platforms, and capacity planning.
- Familiarity with compliance and security standards relevant to IT infrastructure.

**#LI-APAC**

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer